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Popular FAQs

What are the different channels for servicing?

Tata Capital offers several Ways to Service:

  • Say ‘Hi’ on Tata Capital’s WhatsApp number 75067 56060 from your registered mobile number.
  • Login to Tata Capital’s Mobile App. To download and know about mobile app features, click here.
  • Log into Tata Capital website
  • Call our Customer Care Number 1860 267 6060
  • Email Us
Tata Capital Limited - Retail

customercare@tatacapital.com
Tata Capital Limited - Commercial

contactcommercialfinance@tatacapital.com
Tata Capital Housing Finance Limited - Home Loans

customercare.housing@tatacapital.com
    • For Moneyfy , call us on our customer care number 1860 266 1996 or Email us at  moneyfycare@tatacapital.com
    • For Corporate Finance Business, call us on our Customer Care number 1860 210 7477
    • For Microfinance Business, call us on our Customer Care number 1800 209 9809
    • Visit Tata Capital’s service branches. To know your nearest branch, click here.
    • SMS Servicing - Send an SMS from your registered mobile number to 97059 66060. To know more details, click here.
    • Interact with TIA to know more about Tata Capital's products and services. TIA is also available on Google Assistant & Alexa.

     

Popular FAQs

What are the documents required for a Loan?

Documentation requirement for each loan type can differ. Please find each loan’s requirement by clicking on below mentioned links.

    Kindly note, at the time of processing the loan we may require additional supporting documents. 

Am I eligible to get a loan?

Eligibility criteria can differ from one loan type to another. Please find the eligibility criteria by clicking on following links.

Can I get a Loan with a low CIBIL score?

It is important to have a good CIBIL score. But this should not stop you from applying for a Personal Loan. Approval of Personal Loans depends on your ability to repay. If required, you can also take a joint loan with a spouse or parent.

How can I apply for a Loan?

  1. To apply for a loan, you can even call us on 1860-267-6060 or e-mail us at contactus@tatacapital.com or visit any of the nearest Tata Capital branch by clicking here.

You can also apply online by clicking on, 

What are the different types of Charges that can be levied in a loan?

To know other standard charges, please click on the below links for details,

How can I know the status of my loan application?

After loan application, our customers can check the status of their loan by clicking here. In case any more support is required, please reach out to us on our Customer Care Number.

Why should I take an insurance with my loan?

Loan insurance is a protection plan for the loan taken by the borrower, who is also the policyholder of the insurance policy plan. In times of unforeseen events such as disability, unemployment or sudden death, the policy provides coverage for a certain amount of time and repays the monthly loan payments to be made.

What is a Personal Loan?

A Personal Loans can be used for a variety of reasons. Personal Loan can be used for weddings, education, travel, medical, home renovation, debt consolidation or any other general purposes. You can take a Personal Loan when you need money to fund an event or an emergency in your life. To know more about Personal Loan, please click here.

What is a Business Loan?

Every business, irrespective of its size and age, requires funding from time to time. A business loan can help you avail of the required business funding, and then repay the loan amount in Equated Monthly Installments or EMIs. You can apply for a business loan to meet various short-term and long-term financial requirements of your business, such as getting access to working capital, hiring new employees, buying new equipment, upgrading workplace infrastructure, procuring inventory, or leasing new premises for business expansion. To know more about Business Loan, please click here.

What is Loan Against Property?

Financial emergencies can knock at your door without warning. And when that happens, you can make the most of your owned property with a Loan Against Property. It is a secured form of finance that you can avail against self-owned property  and get immediate access to funds for all your urgent needs – from business expansion to a personal needs. To know more about Loan Against Property, please click here.

What is a Consumer Durable Loan?

A consumer durable loan is a financing option made available to the consumer to purchase items such as,

  • Mobile Phones, Cameras, Tablet, DSLR, Audio Devices,
  • Household Products such as Fridges, Washing Machine, Microwave, Kitchen Appliances,
  • Laptop, Projector, etc.


Consumer Durable Loan helps to purchase the items in easy EMI option. To know more about Consumer Durable Loan, please click here.

What is a Used Car Loan?

Used Car loans can help you with purchase easy car purchase. Bring home your favourite car in only a few simple steps. You can also avail financing by using your current car. No collateral needed – Your four-wheeler will serve as the used vehicle loan security. You don't have to pledge any other asset while availing of finance for used cars. To know more about Used Car Loan, please click here.

What is a Two-Wheeler Loan?

Two-Wheeler loans can help you with easy two-wheeler vehicle purchase. Bring home your favourite two-wheeler in only a few simple steps. To know more about Used Car Loan, please click here.

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Popular FAQs

Why are legal charges applied to my loan account?

A loan transaction is always governed by the terms and conditions agreed upon by the borrowers at the time of availing such facility. In case of any default /non-compliance / breach of such terms and conditions, the company reserves its right to initiate appropriate action or proceed legally against the borrowers in terms of the loan agreement and in accordance to the applicable law. Legal fees are therefore applied when certain action needs to be taken against such borrowers. There are several kinds of legal fees that may be applied.

I want my Processing Fees refunded

    For Retail Loans:

    Application processing fees includes stamp duty and are non-refundable as per our guidelines. 

    Unfortunately, the processing fee thus cannot be refunded.

    For Home Loans/Loan Against Property:

    Kindly note that the initial processing fee is charged towards evaluating your loan application and is non-refundable irrespective of the outcome. The same is also mentioned in the application form.

Why do you charge Annual Maintenance Charges on CCOD loans?

    CCOD Annual maintenance charges are levied on loan accounts with a flexible funding option such as Cash Credit or Overdraft. It is charged towards the maintenance of the Overdraft facility

    AMC for Overdraft Personal Loan
    AMC 0.25% of the Reduced Assigned Limit or Rs. 1000 along with the GST, whichever is higher per year, will be deducted from the limit and shall be payable at the end of the 13th month, 25th month, 37th month and so on.
    Penal Charges 3% per month on defaulted amount (Annualized Penal Charge of 36%)

    AMC for Overdraft Business Loan

    First Year: 0.75% or 1000 along with the GST, whichever is higher will be deducted from the reduced assigned limit and shall be payable at the end of the 13th month.

    Subsequent Years: 0.50% or 1000 along with the GST, whichever is higher per year will be deducted from the reduced assigned limit and shall be payable at the end of the 25th month, 37th month and so on.

     

    AMC for Overdraft Loan Against Property
    AMC (Dropline facility) Rs. 10,000 + GST per year will be annually deducted from the reduced assigned limit.
    One Time Maintenance Charge(Term Loan facility) Rs. 2000 + GST
What are Penal Interest Charges & how much is this?
Why are mandate rejection charges levied?

Mandate rejection charges are levied in case there is no active and valid payment instrument like NACH mandate for loan’s EMI repayment. The charges may vary depending on the type of loan. These charges would be applied every month until there is an active repayment mandate linked to your loan account.

What are the different types of Charges that can be levied in a loan?

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Nach Videos

nach change step
#NACHMandate

How to amend your Nach Mandate

Watch this step-by-step video guide to change your NACH mandate for your Tata Capital Loan

1:38
Nach Mandate stop

How to stop your Nach Mandate

1:17
cancel your Nach Mandate

How to cancel your Nach Mandate

1:16

Popular FAQs

What is the process to change the EMI Due Date?

    For Retail Loans:

    EMI due date is fixed for a customer at the time of loan disbursement. Salaried customers have a choice to revise their EMI due date between 3rd, 5th or 9th of the month.

    Process to apply:

    1. You can raise the EMI due date change request via

    • Email us on customercare@tatacapital.com
    • You can call the Customer Care number 1860 267 6060 between 9am to 8pm (except public holidays and Sundays)
    • Walk in to your nearest service Branch. To locate, please click here

     

    2. Conditions to keep in mind while submitting your request:

    • Facility of changing Due Date is available only if you are salaried in nature
    • You must not have any overdue in loan at the time of request. If any, kindly pay the overdue by clicking here
       

    3. Once the request is raised & closed, intimation will be shared on your registered contact details. You may download the revised repayment schedule by logging into Tata Capital’s website.

    Please note:

    • Broken Period Interest (if any) will be charged in the next EMI instalment. It is the interest accumulated, that is levied due to the difference between the old & new EMI due dates. For example – If your Loan’s EMI is Rs. 1000 and you have requested on 10th Oct for EMI due date change from 3rd to 9th of every month. Then your next EMI amount charged on 9th November may be amount to Rs. 1050 wherein Rs. 50 may be the interest charged from 3rd to 8th November.
    • Any requests submitted on or before 20th of a month - the due date change will be effective from next month
    • If request is submitted after 20th of a month - the due date change will be effective from next-to-next month


    For Home Loans/Loan Against Property:

    Kindly note that the EMI date is fixed for a customer at the time of the loan disbursement. Customers have a choice to revise their EMI due date between 3rd & 5th of the month only once during the loan life cycle.

    Process to apply:

    1. You can raise the EMI due date change request via

    • Email us on customercare.housing@tatacapital.com
    • You can call the Customer Care number 1860 267 6060 between 9am to 8pm (except public holidays and Sundays)
    • Walk in to your nearest service Branch. To locate, please click here
       

    2. Conditions to keep in mind while submitting your request:

    • Facility of changing Due Date is solely on the discretion of the evaluater and is subjective to internal policies.
    • You must not have any overdue in loan at the time of request.

    3. Once the request is raised & closed, intimation will be shared on your registered contact details. You may download the revised repayment schedule by logging into Tata Capital’s website.

    Please note:

    • Broken Period Interest (if any) will be charged in the next EMI instalment. It is the interest accumulated, that is levied due to the difference between the old & new EMI due dates. For example – If your Loan’s EMI is Rs. 1000 and you have requested on 10th Oct for EMI due date change from 3rd to 5th of every month. Then your next EMI amount charged on 5th November may be amount to Rs. 1010 wherein Rs. 10 may be the interest charged from 3rd & 4th November.
    • Any requests submitted on or before 20th of a month - the due date change will be effective from next month
    • If request is submitted after 20th of a month - the due date change will be effective from next-to-next mont
Can I make my EMI payment in advance

    For Retail Loans:

    Currently advance EMI payment facility is not available for any type of loans offered by Tata Capital Limited.

    For Home Loans/Loan Against Property:

    Kindly note that as per the standard process, EMI shall be presented by way on NACH/ECS on the EMI due date. Request you to kindly keep your account sufficiently funded. There is no option of advance EMI payment and the NACH/ECS registered with the loan account will by default be presented on the due date.

I want to change the bank from which my EMI is being debited

    For Retail Loans:

    Please click here to know if your bank is a participant for digital E-NACH
     

    If your bank is a participant in digital E-Nach registration.

    • Raise the request by logging into Tata Capital’s website. Login here
    • You may also send us a request via email on customercare@tatacapital.com with a scanned image of your cancelled personalized cheque (with your name printed on it) of your new bank account or the account statement having the bank’s details with IFSC (Indian Financial System Code). After receiving the request with the document, we would send you an SMS with E-NACH registration link to your registered mobile number.

      You are requested to complete the E-NACH registration by clicking on the link. Once registration journey is completed successfully, the new bank account details will be updated in our records.

     

    Note: Requests submitted between 27th day of the month & EMI due date, upcoming EMI will be debited from the existing bank account. Subsequent EMIs will be debited from new Bank account, post mandate is registered successfully.

    Example - In the scenario of EMI due date on 3rd of every month. If the request is submitted between 27th September – 3rd October, October month’s EMI will be debited from existing bank account. New bank account will be debited from November month.

     

    If your bank is NOT a participant in digital E-Nach registration.

    Since your bank does not participate in digital e-NACH registration, we would need some physical documents from you. You can contact us to place a request for your Bank NACH change. Our service executive will connect with you on your registered mobile number to fix an appointment as per your convenience to collect the below documents.
     

    1. Photocopy of a cancelled personalized cheque from the new desired bank account

    2. Your consent and signature on the new NACH mandate form (executive will carry this form along with him)
     

    Please note that it takes about 30 days for the NACH to be registered with the bank.

     

    Note: EMI will be presented to the existing bank till the time your new bank account gets updated in our records.

     

    For Home Loans/Loan Against Property:

    You are requested to visit nearest TCHFL service branch along with following documents:

    For Salaried:

    1.       Last 6 months bank statement of the new account

    2.       Cheque book with minimum 3 cheque for post-dated and cancelled cheque pertaining to the new bank account.

    3.       Duly filled NACH form (will be provided at branch)

    4.       Last 3 months salary slips

    5.       Request letter mentioning the reason for change in the bank account

    For non-salaried:

    1.       Last 12 months bank statement of the new account

    2.       Cheque book with minimum 3 cheque for post-dated and cancelled cheque pertaining to the new bank account

    3.       Duly filled NACH form (will be provided at branch)

    4.       Last 2 years ITR

    5.       Request letter mentioning the reason for change in the bank account

     

    Note: NACH swapping charges of Rs. 550 + GST will be applicable and same is to be paid at the branch. Please refer to our MITCs for the updated details of the charges

How to cancel registered NACH mandate for my loan account

    For Retail Loans:

    If your loan is Active

    If your loan is still active, we would request you to reconsider your decision until any other mode of loan EMI repayment is registered with us. Mandate cancellation without any other repayment mode may result into EMI bounce, Negative impact on your credit rating as well as levy of late payment charges and NACH mandate rejection charges.

    You may cancel the mandate / debit instrument directly with your bank by requesting them to stop/cancel the mandate. Such withdrawal instruction would be treated equivalent to a ‘stop payment’ instruction in cheque clearing system.

     

    If your loan is Closed

    Once your loan is closed with us, we will ensure that your NACH mandate is not presented to your bank for any further EMI payment against your closed loan. In case you decide to avail another loan from Tata Capital, this NACH mandate can be used for easy repayments of your future loans with us.

     

    For Home Loans/Loan Against Property:

    If your loan is Closed

    Once your loan accounts are closed in our records and NOC is handed over to you, we will ensure that your NACH mandate submitted to TCHFL towards the closed loan accounts is not presented to your bank for any further EMI payment against your closed loan.

What is the reason for excess amount being debited from my account?

    For Retail Loans:

    You can login to your loan account to check if any  other charges are applied and debited along with the EMI amount. Click here to login
     

    If you are not satisfied after checking your loan details and statement online, you may write to us on "customercare@tatacapital.com" and let us know the amount, the date on which it was deducted and also send us a copy of your bank statement reflecting the excess amount deduction.


    For Home Loans/Loan Against Property:

    Kindly note that in case there are overdue charges/billed charges in your account which is unpaid, the same may be presented along with your EMI or separately. Please refer to the split charges section to view the details of these charges. You may also download the Statement of Account (SOA) for more details. In case of any further queries in this regard after accessing the above statements, please write to us at customercare.housing@tatacapital.com

How do I make a payment for my overdue EMI or charges?

    For Retail Loans:  

    You can make the payment of your overdue EMI / Charges through multiple easy and convenient options. To initiate, please visit the ‘Quick Pay’ option on Tata Capital’s website by clicking here. You can complete the payment via different payment options like:

    1. Debit Cards

    2. Internet Banking

    3. UPI – Google pay, Paytm, PhonePe, BHIM App etc.

    4. Wallet/Cash Card

    Also, Quick pay facility is also available on digital mediums such as WhatsApp, Mobile App & Tia Chatbot.

     

    For Home Loans/Loan Against Property:

    Kindly note that you can make the payment of overdue EMI/charges through the Quick pay option available on  our website by entering your registered email id or mobile no.

    In case of any assistance required in making the payment, please reach out to our customer care no. 1860 267 6060

How would I know if my NACH Mandate form is rejected

    The intimation of mandate rejection is sent through SMS to your registered mobile number.

    To update your registered mobile number, please click here

    (You will be redirected to the Log-in page where you can select the Loan Account Number and Raise a Request to update your Mobile Number & Address. You can login via registered mobile number/registered email ID and OTP or via User ID and password)

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Popular FAQs

Where can I check the Rate of Interest for my loan

    You can find the Rate of Interest for your loan via:

    • Welcome letter, Sanction Letter or Loan Agreement. Get loan documents by clicking here
    • Loan Account Details on our customer portal. Click here to login
    • Loan Account Details in our Mobile App. Download Tata Capital App here
    • Loan details via WhatsApp. Say ‘Hi’ on Tata capital WhatsApp no. - 7506756060

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Popular FAQs

NOC for Auto Loan Account

    NOC will be dispatched to your registered Address within 5 working days from the date your loan closure.

    In case you need us to send the NOC on any other address or at your nearest branch, you can contact us or visit the branch

    Your CIBIL score will automatically get updated after a month of your loan closure

NOC for Two Wheeler Loan Account

    NOC will be dispatched to your registered Address within 5 working days from the date your loan closure. 

    In case you need us to send the NOC on any other address or at your nearest branch, you can contact us or visit the branch

    Your CIBIL score will automatically get updated after a month of your loan closure

Document Handover for Loan Against Property

Question – What procedure will be followed for return of original movable/ immovable property documents to the legal heirs in case of demise of the borrower?

Answer - The following procedure will be followed by Tata Capital for return of original movable/ immovable property documents to the legal heirs in the contingent event of demise of the sole borrower or joint borrower:

  • Copy of death certificate
  • In case of intestate (not having made a will before one dies) demise of the property owner/s being borrower/co-borrowers, Legal heirship certificate to be obtained to ascertain the details of legal heirs.
  • In case the property owner being borrower/co-borrowers died testate, copy of the Will along with probate (wherever applicable)/release deed, wherever required and Affidavit of attesting witness to be obtained.
     

Basis the above, the property documents will be handed over to all the legal heirs / beneficiary under the Will.

Note: The aforesaid is an indicative process and certain other documents/requirements may be sought for on case-to-case basis depending on the facts of the case and location of property.

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Popular FAQs

How do I transfer amount from my Flexi OD account to my bank account?

    To transfer money to your bank account, you need to raise an Online Disbursal Request.

    You may raise request through website. Follow below steps:

    • Login to the Tata Capital’s website by clicking here
    • Click on the “Online Disbursal” tab where you get to select the bank account which is already registered with us.
    • Enter the amount you wish to transfer and click on "Submit".
    • You will receive an OTP on your mobile or email id. Enter the OTP and click on "submit" tab.

    You may also submit the request Via Tata Capital WhatsApp. Follow below steps:

    • Send a ‘Hi’ to Tata capital’s WhatsApp no. 7506756060 from your registered Mobile no.
    • Select Online disbursal option from the Menu.
    • Enter the amount you wish to transfer
    • Enter the OTP to confirm the request.

     

    Note: Funds will be transferred in your account within 10 AM if request is placed between 9 a.m. to 10 p.m.

    If request is placed outside the above timings or on the 1st of the month, funds will be transferred on the next working day.

What are the different ways to pay the EMI dues for my loan?

    For Retail Loans:

    One does not have to make an online payment, if their mandate is registered with us. The EMI amount will be automatically debited on the monthly EMI due date from the bank account registered with us. One just needs to ensure that the bank account is kept sufficiently funded from a day prior to the EMI due date.


    However due to any reason if the mandate is not activated/registered or the EMI has bounced then one can make an overdue amount payment online any day after the cycle due date. To pay online, please click here or pay via the Tata Capital Mobile App or WhatsApp.


    For Home Loans/Loan Against Property:

    The EMI amount will be automatically debited on the due date from the bank account registered with us. Kindly keep the bank account sufficiently funded a day prior to the due date to ensure the EMIs are cleared. This is to maintain a healthy CIBIL score.


    However due to any reason if the mandate is not activated/registered or the EMI has bounced then one can make an overdue amount payment online any day after the EMI due date. To pay online, click on https://www.tatacapital.com/online/payment/tcl-payments/#/pay-online.html  or visit our Tata Capital website or pay via the Tata Capital app. To download the Tata Capital app, please visit the app store or the playstore.

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Popular FAQs

What is the process for making part payment ?

    For Retail Loans:

    Part payment can be made only at Tata Capital Service branches. 

    Kindly note the below points- 

    For Personal loans: 

    • No part payment is allowed during the first 12 months (Lock-in period).
    • Part Prepayment is allowed once per year and the minimum gap between two-part prepayments to be six months.
    • A maximum of 25% of the principal outstanding is allowed by way of part prepayment during a single year.
    • A part prepayment charges of 2.5% shall be applicable on amount over and above 25% of principal outstanding and upto maximum 50% of principal outstanding.
    • Minimum Part prepayment amount should be greater than or equal to 2 months EMI.
       

    For Loan Against Property:

    Rate Description Party to the Agreement & Purpose Part Prepayment Charges (For Term Loan)
    Floating Rate Scheme Individual Borrower with end use other than business No charges
    Floating Rate Scheme Individual Borrower with end use as business Upto  25% of the Sanction Amount - Nil Charges
    More than 25% of the Sanction Amount for any pre- payment taking place during the tenure of the loan – 4% on amount prepaid in excess of 25% of the Sanction amount
    Floating Rate Scheme Non- individual Borrower irrespective of end use Upto 25% of the Sanction Amount - Nil Charges
    More than 25% of the Sanction Amount for any pre-payment taking place during the tenure of the loan – 4% on amount prepaid in excess of 25% of the Sanction amount
    Fixed Rate scheme Individuals/ non- individual borrowers irrespective of the end use Upto  25% of the Sanction Amount - Nil Charges
    More than 25% of the Sanction Amount for any pre- payment taking place during the tenure of the loan – 4% on amount prepaid in excess of 25% of the Sanction amount

    Part Payment is not allowed for Business loan, Used Car Loan, Two-Wheeler loan and Consumer Durable loans.

    For Home Loans/Loan Against Property:

    • Kindly note that you can make part-payment by either visiting our nearest branch or by writing to customercare.housing@tatacapital.com. On receipt of your email, we shall check your loan details and will share the ECMS details with you for making the part-payment.
    • The minimum part payment amount should be equal to 2 EMI’s.
    • Part payment can be done any time in the loan cycle.
       

    For updated Most Important Terms & Conditions, kindly download:

  • Most Important Terms & Conditions (Home Loans)
  • Most Important Terms & Conditions (Home Equity/Loan against Property)
  • Most Important Terms & Conditions (Quick Cash)

How do I foreclose my loan?

    Pre-closure of loans may or may not be the right step. You need to analyse your financial situation before paying off the entire loan amount at once. There are foreclosure charges that one needs to pay. Details as below:

    1. Where to raise your request

    • Personal Loan/Business Loan/Used Car Loan: Following are the way through which you can initiate Foreclosure of your loan
      • Login to Tata Capital Mobile App or Web portal to raise a request.
      • You can call the Customer Care or write to us on our customer care email ID
      • You can raise a request at the nearest Tata Capital service branch. To know your nearest branch, click here.

    • Loan Against Property: Raise a request at the nearest service branch.

    • Consumer Durable & Two Wheeler Loan: Login to our Tata Capital Mobile app or the web portal and click on the "Foreclosure Option" for details.

    2. Please note below points:

    • Personal Loan:

      • 4.5% on the principal outstanding at the time of foreclosure.
      • In case the Borrower forecloses the Facility within 12 months after doing part-prepayment, foreclosure charges of 4.5% will be levied on the principal outstanding plus part prepayment amount.
      • Any prepayment/foreclosure made during the Lock-in period will attract additional 2% over and above the prepayment/ foreclosure charges mentioned in (a) above on the principal outstanding at the time of foreclosure.

    • Used Car Loan:

      • Foreclosure Charges within 6 months of loan disbursed date is 7% of principal outstanding at the time of foreclosure + GST.
      • Foreclosure Charges between 6 to 12 months of loan disbursed date is 6% of the principal outstanding at the time of foreclosure + GST.
      • Foreclosure Charges after 12 months of loan disbursed date is 5% of the principal outstanding at the time of foreclosure + GST.

    • Business loan:

      • Foreclosure Charges is 4.5% of principal outstanding at the time of foreclosure + GST.
      • Foreclosure Charges within 9 months of loan disbursed date is 6.5% of principal outstanding at the time of foreclosure + GST.

    • Loan Against Property:

    Rate Description Party to the Agreement & Purpose Foreclosure Charges within 12 months of Disbursement Foreclosure Charges after 12 months of Disbursement
    Floating Rate Scheme Individual Borrower with end use other than business No charges No charges
    Floating Rate Scheme Individual Borrower with end use as business 6% of Principal Outstanding 4% of Principal Outstanding
    Floating Rate Scheme Non- individual Borrower irrespective of end use 6% of Principal Outstanding 4% of Principal Outstanding
    Fixed Rate scheme Individuals/ non- individual borrowers irrespective of the end use 6% of Principal Outstanding 4% of Principal Outstanding

    Our customer care representative at the Branch, Call or Email will assist you for the next steps.

    There would be charges applicable as per the details shared on your loan agreements. To know the standard charges, click on the below links for details:

Can I send my authorised representative to the branch for prepayment or foreclosure request and / or payment

    In case you are unable to visit our branch, you can send your representative along with an authority letter duly signed by the loan applicant. The authorised representative visiting the branch needs to carry the below mentioned documents:
     

    Self Identification Proof ((Driving License or Passport or Voters card or PAN Card)

    Main applicant Identification proof' signed copy (Driving License or Passport or Voters card or PAN Card)

    Authorisation letter from main applicant.

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Popular FAQs

Why does the overdraft withdrawal limit gets reduced ?

Dropline Overdraft facility is a product where sanctioned limit remains fixed for first 12 or 24 months as per fixed tenor approved for you. In this fixed tenor only the interest on utilized limit has to be paid and there is no drop in sanctioned limit.  After 12 or 24 months (as per fixed tenor approved for you), the original assigned limit shall start decreasing every month by amount equal to sanctioned limit divided by dropline tenor of the loan.

For example, If you have been assigned a limit of 10 Lacs for 60 months, @ 15% with 12 months fixed period your limit would remain 10 lacs for 12 months after which it would start reducing by Rs.20833.33 every month. i.e. 10 lacs divided by drop line tenor of 48 months.

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Popular FAQs

What is a CKYC identifier?
The Central KYC Registry serves as a centralized storage system for KYC records. Upon submission of KYC documents by an individual, they are recorded in the repository and assigned a unique CKYC number. This CKYC number can be used instead of presenting physical KYC documents for any financial transaction. Financial institutions have access to the CKYC repository, enabling them to verify the KYC information of their customers.
How can I find my CYKC identifier Number?

The CKYC identifier is a unique number assigned to individuals whose KYC documents have been submitted and registered in the Central KYC Registry.

Kindly login to your loan account here and know your CKYC identifier number under the profile section.

Popular FAQs

What is the meaning of DPD?

The full form of DPD is Days Past Due. It shows how many days have passed since you last made a payment on an instalment or line of credit from the due date of the payment. If you have made on-time payments on all EMIs on their Due Dates, the DPD will be zero.

Where do my credit reporting done?

The credit reporting is done to the Credit Information Companies (CICs). Below are the CICs where such reporting is done currently-

  • CIBIL,

  • Experian

  • Equifax, and 

  • Highmark

When does DPD get reported to CICs?

The DPD shows how many days have passed since you last made a payment on an instalment or line of credit from the due date of the payment. If you have made on-time payments on all EMIs on their Due Dates, the DPD will be zero.

If you haven’t made a payment for X number of days from EMI date, the delayed days will get reported to CICs.

How does the DPD reporting impact me as a borrower?

DPD in your Credit report signifies payment discipline and impacts credit score positively or negatively. It reflects financial discipline, portraying how many days you have delayed payments beyond the prescribed due date. The lower the DPD values, the more favourably it reflects on credit profile, contributing positively to financial health. Conversely, high DPD values signal delayed payments that can impact credit score and overall creditworthiness.

What are the different values of DPD and what does they imply?
    DPD Value Meaning
    XXX Safe value, meaning no data was provided by lender to CICs.
    000 Safe value, meaning on-time payments with no outstanding dues.
    STD Standard payment where payment is done within 90 days of the due date.
    SUB Sub-Standard Payment where payment is made more than 90 days after the due date.
    DBT Sub-Standard Payment where payment is made more than 90 days after the due date.
    LSS High likelihood that the borrower won't repay the loan amount.


    Note: Any DPD value other than XXX or 000 is seen negatively.

I have paid all my EMIs on time but still DPD is reported in my credit report. What should I do to rectify this.

There are two ways to raise a dispute for rectification of your credit report-

  • Thoroughly review your credit report for any inaccuracies in DPD reporting. Report any errors promptly to the respective credit bureau's customer care or helpline numbers.

  • You may also raise a request through any of our service channels to have this issue checked, for necessary rectification to be done if required. You may click on the below link to know of the various service channels. https://www.tatacapital.com/ways-to-service.html

Why have I received this SMS from Tata Capital mentioning that DPD has been reported. Why didn’t I get such communications previously.

You have received this SMS alert since TCL has reported DPD in your credit report and which is also as per regulatory norms.

Please click on the link for further details- www.rbi.org.in

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