CLOSE
Back
Personal Loan
CALCULATE EMI
Personal Loan

PERSONAL LOAN INTEREST RATES STARTING AT 11.25%

Know More

Back
Wedding Loan
CALCULATE EMI
Wedding Loan

WEDDING LOAN FUNDING UP TO RS. 25 LAKHS

Know More

Back
Medical Loan
CALCULATE EMI
Medical Loan

LOANS FOR MEDICAL NEEDS ON AN EMERGENCY BASIS

Know More

Back
Education Loan
CALCULATE EMI
Education Loan

AVAIL TAX BENEFITS ON EDUCATION LOANS FOR HIGHER STUDIES

Know More

Back
Travel Loan
CALCULATE EMI
Travel Loan

PERSONAL LOANS FOR ALL YOUR TRAVEL NEEDS

Know More

Back
Home Renovation Loan
CALCULATE EMI
Home Renovation Loan

HOME RENOVATIONS LOANS FOR YOUR HOUSING NEEDS

Know More

Back
Home Loan
CALCULATE ELIGIBILITY
Home Loan

HOME LOANS WITH INSTANT APPROVALS UP TO RS. 5 CRORES

Know More

Back
Home Extension Loan
CALCULATE ELIGIBILITY
Home Extension Loan

CUSTOMISED SOLUTIONS FOR HOME EXTENSION NEEDS WITH TENURE UP TO 30 YEARS

Know More

Back
Affordable Housing Loan
Pradhan Mantri Awas Yojna (PMAY) Calculator
Affordable Housing Loan

UNDER THE PRADHAN MANTRI AWAS YOJNA SCHEME, AVAIL INTEREST RATE SUBVENTION STARTING AT 4%

Know More

Back
Home Assist
Home Assist

USE THE TOOL NOW!

Know More

CONTACT US

  • Contact Information
  • Customer Grievances
  • Customer Testimonial
  • Customer Testimonial Form
    Level 1

     

     

    Write in to customercare@tatacapital.com or call us on our toll-free no. 1800 209 6060.

    Level 2

    If you are not satisfied with the resolution provided to you, we request you to enter your level 1 complaint number in the box below and submit.This will trigger a message to Customer Redressal Officer who will help in resolving your concern at the earliest.

    Please enter your complaint number
    Please enter your complaint
    Level 3

    If you are still not satisfied with the resolution provided to you, we request you to enter your level 1 complaint number in the box below and submit.This will trigger a message to Senior Customer Redressal Officer who will help in resolving your concern at the earliest.

    Please enter your complaint number
    Please enter your complaint
    Level 4

    If you are still not satisfied with the resolution provided to you after contacting the officials as specified in Level 1, Level 2 and Level 3, we request you to kindly enter your level 1 complaint number in the box below and submit.This will trigger a message to Chief Customer Redressal Officer who will help in resolving your concern at the earliest.

    Please enter your complaint number
    Please enter your complaint
    Level 5

    In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority- the Reserve Bank of India at the address given below:

    The Reserve Bank of India,
    Department of Non-Banking Supervision,
    Mumbai Regional Office, 3rd Floor,
    Opp. Mumbai Central Railway Station,
    Byculla, Mumbai - 400 008

     

    Email ID: dnbsmro@rbi.org.in

    At Tata Capital Housing Finance Limited, it is our constant endeavour to put your interests first and provide you with financial solutions that are right for you.

    As an extension of our efforts to 'Only do what's right for you', we give you the means to get your grievances addressed. Please follow the steps below to register any complaints you might have with our services, and we will do our best to assist you.

    Level 1

    Write in to customercare.housing@tatacapital.com or call us on our Toll-free no. 1800 209 6060. You will receive an acknowledgement/response within 10 business days.

    Level 2

    If you are not satisfied with the resolution provided to you, we request you to contact the Nodal Officer - Mr. Amitabh Talwar at customerservice.head@tatacapital.com

    Please enter your complaint number
    Please enter your complaint
    Level 3

    If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director at mdtchfl@tatacapital.com

    Please enter your complaint number
    Please enter your complaint
    Level 4

    In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority of Housing Finance Companies, the National Housing Bank- at the address given below:

     

    National Housing Bank,

    Department of Regulation and Supervision

    (Complaint Redressal Cell)

    4th Floor, Core-5A, India Habitat Centre,

    Lodhi Road, NEW DELHI- 110 003.

     

    Visit: www.grids.nhbonline.org.in or in offline mode by post, available in prescribed format 1 OR format 2

    Please enter your complaint number
    Please enter your complaint

    To register your complaints, use any of the following options as per your convenience:

    Call Us 

    Dial 39 02 34 56 (Prefix local the STD code) or 1800 180 8282 (toll free).Our executives are available 8 AM - 5 PM from Monday to Saturday.

     

    Write To Us

    Manager- Customer Services,
    SBI Cards & Payment Services Pvt.Ltd.
    DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
    Gurgaon -122002(Haryana) India.

     

    Email us 

    To contact us via email, you can write us an email at- customer.care@tatacard.com (along with your 16 Digit TATA Credit Card number & contact number/s in the Subject Line).

    We will respond to you within 5 working days of receiving your email and 7 working days of receiving your letter. In case you are not satisfied with the response from Helpline or customer.care@tatacard.com, you can email us (along with the complaint Number) at head@tatacard.com or write to: TATA Head, SBI Cards PO Bag 28- GPO, New Delhi-110001.

    We will respond to you within 8 working days of receiving your communication. In case you think that your concern is still unresolved by us within the time specified, or you are not satisfied with the resolution offered, you may address your concern to Customer Services Head at CustomerServiceHead@sbicard.com.

    Further in case you do not get satisfactory response you may also approach our Chief Executive Officer at CEO@sbicard.com.

    We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

    Grievance Redressal Officer

    Name Designation Address
    Mr. Saurabh Gaur Senior Manager DLF Infinity Towers, Tower C, 10th to 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India.
    Mr. Amit Kalra Assistant Vice President DLF Infinity Towers, Tower C, 10th to 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India.

    Our Walk-in Desk Address

    Media Contact

    For media queries write to us at Corporate.communications@sbicard.com

    The Banking Ombudsman Scheme 2006

    We are covered by the Banking Ombudsman Scheme, 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response, and wish to pursue other avenues for grievance redressal, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.

     

    WHY CHOOSE US

    CUSTOMIZED PRODUCTS
    MINIMUM DOCUMENTATION
    EASY APPLICATION PROCESS
    STRONG AFTER SALES SERVICE

    Know More About Your
    Pre-Approved Offers

    Know More About Your Pre-Approved Offers

    First Name as per PAN card
    Please enter your First Name
    Last Name as per PAN card
    Please enter your Last Name
    Mobile No. OTP will be sent to your mobile number
    Please enter valid Mobile Number
    Enter OTP RESEND OTP
    Please enter valid OTP
    Currently No Offers