Level 1

 

 

Write in to customercare@tatacapital.com or call us on our toll-free no. 1800 209 6060.


Level 2

If you are not satisfied with the resolution provided to you, we request you to enter your level 1 complaint number in the box below and submit.This will trigger a message to Customer Redressal Officer who will help in resolving your concern at the earliest.


Level 3

If you are still not satisfied with the resolution provided to you, we request you to enter your level 1 complaint number in the box below and submit.This will trigger a message to Senior Customer Redressal Officer who will help in resolving your concern at the earliest.


Level 4

If you are still not satisfied with the resolution provided to you after contacting the officials as specified in Level 1, Level 2 and Level 3, we request you to kindly enter your level 1 complaint number in the box below and submit.This will trigger a message to Chief Customer Redressal Officer who will help in resolving your concern at the earliest.


Level 5

In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority- the Reserve Bank of India at the address given below:

The Reserve Bank of India,
Department of Non-Banking Supervision,
Mumbai Regional Office, 3rd Floor,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai - 400 008

 

Email ID: dnbsmro@rbi.org.in

At Tata Capital Housing Finance Limited, it is our constant endeavour to put your interests first and provide you with financial solutions that are right for you.

As an extension of our efforts to 'Only do what's right for you', we give you the means to get your grievances addressed. Please follow the steps below to register any complaints you might have with our services, and we will do our best to assist you.

Level 1

Write in to customercare.housing@tatacapital.com or call us on our Toll-free no. 1800 209 6060. You will receive an acknowledgement/response within 10 business days.


Level 2

If you are not satisfied with the resolution provided to you, we request you to contact the Nodal Officer - Mr. Amitabh Talwar at customerservice.head@tatacapital.com


Level 3

If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director at mdtchfl@tatacapital.com


Level 4

In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority of Housing Finance Companies, the National Housing Bank- at the address given below:

 

National Housing Bank,

Department of Regulation and Supervision

(Complaint Redressal Cell)

4th Floor, Core-5A, India Habitat Centre,

Lodhi Road, NEW DELHI- 110 003.

 

Visit: www.grids.nhbonline.org.in or in offline mode by post, available in prescribed format 1 OR format 2


To register your complaints, use any of the following options as per your convenience:

Call Us 

Dial 39 02 34 56 (Prefix local the STD code) or 1800 180 8282 (toll free).Our executives are available 8 AM - 5 PM from Monday to Saturday.

 

Write To Us

Manager- Customer Services,
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.

 

Email us 

To contact us via email, you can write us an email at- customer.care@tatacard.com (along with your 16 Digit TATA Credit Card number & contact number/s in the Subject Line).

We will respond to you within 5 working days of receiving your email and 7 working days of receiving your letter. In case you are not satisfied with the response from Helpline or customer.care@tatacard.com, you can email us (along with the complaint Number) at head@tatacard.com or write to: TATA Head, SBI Cards PO Bag 28- GPO, New Delhi-110001.

We will respond to you within 8 working days of receiving your communication. In case you think that your concern is still unresolved by us within the time specified, or you are not satisfied with the resolution offered, you may address your concern to Customer Services Head at CustomerServiceHead@sbicard.com.

Further in case you do not get satisfactory response you may also approach our Chief Executive Officer at CEO@sbicard.com.

We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

Grievance Redressal Officer

Name Designation Address
Mr. Saurabh Gaur Senior Manager DLF Infinity Towers, Tower C, 10th to 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India.
Mr. Amit Kalra Assistant Vice President DLF Infinity Towers, Tower C, 10th to 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India.

Our Walk-in Desk Address

Media Contact

For media queries write to us at Corporate.communications@sbicard.com

The Banking Ombudsman Scheme 2006

We are covered by the Banking Ombudsman Scheme, 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response, and wish to pursue other avenues for grievance redressal, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.

 

WHY CHOOSE US

CUSTOMIZED PRODUCTS
MINIMUM DOCUMENTATION
EASY APPLICATION PROCESS
STRONG AFTER SALES SERVICE