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At Tata Capital Housing Finance Limited, it is our constant endeavour to put your interests first and provide you with financial solutions that are right for you. As an extension of our efforts to 'Only do what's right for you', we give you the means to get your grievances addressed. Please follow the steps below to register any complaints you might have with our services, and we will do our best to assist you.

Level 1 Write to us Level 2 Escalate to Customer Redressal Officer Level 3 Escalate to Principal Nodal Officer Level 4 Approach the Ombudsman at RBI

Write to us

Write in to customercare@tatacapital.com or call us on our customer care number 1860 267 6060.

Escalate to Customer Redressal Officer

If you are not satisfied with the resolution provided to you, we request you to enter your level 1 complaint number in the box below and submit. This will trigger a message to Customer Redressal Officer who will help in resolving your concern at the earliest.

Enter complaint number*

Write you complaint here

Escalate to Principal Nodal Officer

If you are still not satisfied with the resolution provided to you after contacting the officials as specified in Level 1 and Level 2, we request you to kindly enter your level 1 complaint number in the box below and submit. This will trigger a message to Chief Customer Redressal Officer (Rajesh Kumar) who will help in resolving your concern at the earliest.

Enter complaint number*

Write you complaint here

Approach the Ombudsman at RBI

In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach banking RBI Ombudsman through the link below.

RBI’s Complaint Management System -

https://cms.rbi.org.in/cms/indexpage.html#eng

Please feel free to reach our Nodal officer in case you are not satisfied with the response received post your escalation to level 2

Mr. Ajai Shukla

Nodal Officer - Tata Capital Housing Finance Limited

Email: gro.housing@tatacapital.com

Address: 11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg,
Lower Parel, Mumbai – 400013

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