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Loan restructuring can be availed by borrowers to manage financial stress caused by the COVID-19 pandemic. Customers eligible under RBI circular, having any of the retail loans can apply for restructuring of the loan via the Tata Capital website.
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At Tata Capital Housing Finance Limited, it is our constant endeavour to put your interests first and provide you with financial solutions that are right for you. As an extension of our efforts to 'Only do what's right for you', we give you the means to get your grievances addressed. Please follow the steps below to register any complaints you might have with our services, and we will do our best to assist you.
Write in to customercare@tatacapital.com or call us on our customer care number 1860 267 6060.
If you are not satisfied with the resolution provided to you, we request you to enter your level 1 complaint number in the box below and submit. This will trigger a message to Customer Redressal Officer who will help in resolving your concern at the earliest.
If you are still not satisfied with the resolution provided to you after contacting the officials as specified in Level 1 and Level 2, we request you to kindly enter your level 1 complaint number in the box below and submit. This will trigger a message to Chief Customer Redressal Officer (Rajesh Kumar) who will help in resolving your concern at the earliest.
In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach banking RBI Ombudsman through the link below.
RBI’s Complaint Management System -
Thank you
We have escalated your issue to Level 3. Our executive will get in touch with you soon.
Your feedback is important to us. In case you don't receive a response within 7 working days, you can escalate your request to the next level.
Mr. Ajai Shukla
Nodal Officer - Tata Capital Housing Finance Limited
Email: gro.housing@tatacapital.com
Address: 11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg,
Lower Parel, Mumbai – 400013
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