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To register your complaints, use any of the following options as per your convenience

Call Us

Dial 39 02 34 56 (Prefix local the STD code) or 1860 267 6060 (customer care number)

 

Our executives are available 8 AM - 5 PM from Monday to Saturday.

Write To Us

Manager- Customer Services, SBI Cards & Payment Services Pvt.Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002(Haryana) India

 

We will respond to you within 7 working days of receiving your letter

Email us

To contact us via email, you can write us an email at- customer.care@tatacard.com (along with your 16 Digit TATA Credit Card number & contact number/s in the Subject Line)

We will respond to you within 5 working days of receiving your email

In case you are not satisfied with our response

In case you are not satisfied with the response from Helpline or customer.care@tatacard.com, you can email us (along with the complaint Number) at head@tatacard.com or write to: TATA Head, SBI Cards PO Bag 28- GPO, New Delhi-110001

We will respond to you within 8 working days of receiving your communication. In case you think that your concern is still unresolved by us within the time specified, or you are not satisfied with the resolution offered, you may address your concern to Customer Services Head at customerServiceHead@sbicard.com

Further in case you do not get satisfactory response you may also approach our Chief Executive Officer at CEO@sbicard.com

We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

    Grievance Redressal Officer

  • Nodal Officer

    Prosenjit Dhar - Senior Manager

    DLF Infinity Towers, Tower C, 10th to 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India.

     

  • Principal Nodal Officer

    Rupali Bhardwaj - Assistant Vice President

    DLF Infinity Towers, Tower C, 10th to 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India.

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