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All you need to know about Video KYC

For Video KYC all you need is a mobile device/Desktop/Laptop/Tab with camera access and an active internet connection and you can do Video KYC from anywhere in India. Here's how it works:

  • You can complete your Video KYC from wherever you are in India within 3-5 mins.
  • You only need your permanent account number (PAN) card
  • You'll need decent lighting and a good internet connection

How can I apply for Video KYC?

It is a very simple process 

1

You'll receive an email and an SMS from Tata Capital with a link to perform Video KYC for your application. You'll need your PAN card

2

Click on the link and accept our terms and conditions to start the Video KYC. Please make sure you are present in India at the time.

3

Follow the onscreen instructions and we'll run a test to make sure your internet, your camera and mic are all working properly. You'll need to have your device's location on, and disconnect from any VPN while doing the Video KYC.

4

We'll connect you to our next available representative. If that's not convenient for you, you can also schedule your appointment for a later time – whatever works for you.

5
  • You'll be connected to a video call with our representative. During the video call, we'll ask you a few questions to verify your identity and also take the live photograph
  • We'll also take a live photo of your PAN card. (Our representative will explain how to place your PAN card in front of the camera).
  • After completion of Video KYC we will send the status of application on registered mobile number/ Email ID.

Please note our representatives will be available from 10:00 am to 06:00 pm  Monday to Saturday except bank holidays. 

Popular FAQs

What is Video KYC?

Video KYC or video identification is an online method of face-to-face identity verification in which organisations carry out their customer verification process through a video call assisted by a KYC agent.

What do I need to have ready before I initiate my Video KYC?

Please have these things ready for your call:

  • Your original permanent account number (PAN) Card
  • Ensure that you have a good internet connection
  • Log in to the call with a device that has camera and a microphone
  • Since the call will be recorded, make sure that you login from an area with ample light and a clear background
  • Permission to access your device's location, camera and microphone
  • Please ensure you are not using a VPN
Can I do my video call at a later date?

Yes there is a schedule option where you can schedule call to a later date. However, please ensure to complete your video KYC call within 3 days from your application.

Do I have to be in India to do my Video KYC?

Yes, you need to be in India for the call.

How will I know the status of my application after my Video KYC?

We'll send an email to your registered email id, letting you know the status of your application.

I am doing my Video KYC but I am not able to place the PAN card properly. What should I do?

Tap the "FLIP camera" icon below the video to show the PAN card using your device's rear camera. Then, tap the icon again to return to the front camera.

Can I do my Video KYC through a web browser?

Yes, you can use your Video KYC  link with Google Chrome and Safari.

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