Who is eligible for the loan restructuring option?

The said RBI circular/guidelines shall be applicable to borrowers, constituted as Individuals, non-individuals/business enterprises like Proprietorship, Partnership, Registered Company – Public & Private, Trusts, Limited Liability Partnerships (LLPs), and Societies (excluding all MSME registered entities) whose aggregate exposure to lending institutions collectively, is ~Rs.25 Crore or less as on 31stMarch, 2021. A. Individual - Personal Loansuch as loans for consumer durables, credit card receivables, Two Wheeler, auto loans (other than loans for commercial use), personal loans secured immovable property (LAP), fixed deposits (including FCNR(B)), shares and bonds, etc., (other than for business / commercial purposes), personal loans to professionals (excluding loans for business purposes), and loans given for other consumptions purposes (e.g., social ceremonies, etc.).Account should beStandardwith TCFSL as of31stMarch, 2021Should not have been reported as fraudShould not have been written off;Facilities extended under the GECL (1, 2 and 3) scheme are not eligible for restructuring B. Individuals who have availed loan and advances for business purposes and small businesses -Business loans, Loan against Property & Used Car LoansAccounts should be“Standard”with TCFSLas of 31stMarch, 2021.Individuals who have availed loans and advances for business purposes and Small businesses , including those engaged in retail and wholesale trade (other than MSME) whose aggregate exposure of all its lenders as on March 31, 2021 is not more than Rs.25 crore.Should not have been reported as fraudShould not have been written off;Note:Facilities extended under the GECL (1,2 and 3) scheme are not eligible for restructuring C.MSMEs –-The borrower should be classified as a micro, small or medium enterprise as on March 31, 2021 in terms of the Gazette Notification S.O. 2119 (E) dated June 26, 2020.MSME is defined as under: Any new definition as notified by the Government of India from time to time shall automatically supersede the above definition.All Accounts with Tata Capital should be“Standard”as of31stMarch, 2021Should not have reported as fraud by TCFSL;Should not have been written off;Aggregate exposure Fund based + Non Fund based ( all the lenders) should be less than Rs.25 Crs as of 31stMarch 2021;The borrowing entity is GST-registered on the date of implementation of the restructuring. However, this condition will not apply to MSMEs that are exempt from GST-registration. This shall be determined on the basis of exemption limit obtaining as on March 31, 2021.The borrower’s account was not restructured in terms of the circularsDOR.No.BP.BC/4/21.04.048/2020-21 dated 6thAugust, 2020;DOR.No.BP.BC.34/21.04.048/2019-20 dated 11thFebruary, 2020;orDBR.No.BP.BC.18/21.04.048/2018-19 dated 1stJanuary, 2019.Borrower should be registered in the Udyam Registration Portal, If the borrower is not registered, such registration shall be completed before the date of implementation of the Resolution Plan (“RP”). The reduction of income and its financial impact on the customer due to COVID-19 will be reviewed by us basis the documents / information provided before granting the restructuring. The final restructuring decision on a loan facility is solely at the discretion of TCFSL. Restructuring request acceptance or rejection would be communicated to the customers on their registered email id / mobile no. and subsequently via email / SMS.

What type of restructuring options / relief measures are expected?

The exact resolution plan will be communicated to the customers during the process. Few of the restructuring options that may be offered based on the compliance of our internal credit norms are as below:Moratorium of up to a maximum of 24 months.Rescheduling of instalments and extension of tenure by a period equivalent to the moratorium granted subject to a maximum of 2 years.Any other offer in line with the RBI guidelines and as decided by usThe aforesaid shall be subject to the norms stipulated in Resolution Framework 2.0

Who is eligible for the loan restructuring option?

The said RBI circular/guidelines shall be applicable to borrowers, constituted as Individuals, non-individuals/business enterprises like Proprietorship, Partnership, Registered Company – Public & Private, Trusts, Limited Liability Partnerships (LLPs), and Societies (excluding all MSME registered entities) whose aggregate exposure to lending institutions collectively, is Rs.25 Crore or less as on 31stMarch 2021. A. Personal Loans#: #Individuals who have availed Personal Loans(as defined in the Circular DBR.No.BP.BC.99/08.13.100/2017-18 dated January 4, 2018 on “XBRL Returns – Harmonization of Banking Statistics”),excluding the credit facilities provided by TCHFL to its own personnel/staff. B.MSMEs:The borrower should be classified as a micro, small or medium enterprise as on March 31, 2021 in terms of the Gazette Notification S.O. 2119 (E) dated June 26, 2020. MSME is defined as under: Any new definition as notified by the Government of India from time to time shall automatically supersede the above definition.All Accounts with Tata Capital should be “Standard” as of 31st March 2021Should not have reported as fraud by TCHFL;Should not have been written off;Aggregate exposure Fund based + Non-Fund based (all the lenders) should be less than ₹.25 Crs as of 31st March 2021;The borrowing entity is GST-registered on the date of implementation of the restructuring. However, this condition will not apply to MSMEs that are exempt from GST-registration. This shall be determined on the basis of exemption limit obtaining as on March 31, 2021.Borrower should be registered in the Udyam Registration Portal, If the borrower is not registered, such registration shall be completed before the date of implementation of the Resolution Plan (“RP”).The borrower’s account was not restructured in terms of the circulars DOR.No.BP.BC/4/21.04.048/2020-21 dated 6th August, 2020; DOR.No.BP.BC.34/21.04.048/2019-20 dated 11th February, 2020; or DBR.No.BP.BC.18/21.04.048/2018-19 dated 1st January, 2019. The reduction of income and its financial impact on the customer due to COVID-19 will be reviewed by us basis the documents / information provided before granting the restructuring. The final restructuring decision on a loan facility is solely at the discretion of TCHFL. Restructuring request acceptance or rejection would be communicated to the customers on their registered email id / mobile no. and subsequently via email / SMS. C.Individual and Small Business Loans

Who is eligible for the loan restructuring option?

The said RBI circular/guidelines shall be applicable to borrowers, constituted as Individuals, non-individuals/business enterprises like Proprietorship, Partnership, Registered Company – Public & Private, Trusts, Limited Liability Partnerships (LLPs), and Societies (excluding all MSME registered entities) whose aggregate exposure to lending institutions collectively, is ~Rs.25 Crore or less as on 31st March, 2021. Other conditions to be satisfied are as follows:Accounts should be “Standard”, as of 31st March, 2021Account should not be reported as Fraud by TCCLAccount should not be written offFacilities extended under the GECL scheme are not eligible for restructuring. For MSME borrowers:The borrower should be classified as a micro, small or medium enterprise as on March 31, 2021 in terms of the Gazette Notification S.O. 2119 (E) dated June 26, 2020.MSME is defined as under: All Accounts should be“Standard”as of31stMarch, 2021;Aggregate exposure Fund based + Non Fund based (all the lenders) does not exceed ~Rs.25 Crs as of 31stMarch 2021;Should not be reported as Fraud by TCCLShould not have been written offThe borrowing entity is GST-registered on the date of implementation of the restructuring. However, this condition will not apply to MSMEs that are exempt from GST-registration. This shall be determined on the basis of exemption limit obtaining as on March 31, 2021.The borrower’s account was not restructured in terms of the circulars DOR.No.BP.BC/4/21.04.048/2020-21 dated 6thAugust, 2020; DOR.No.BP.BC.34/21.04.048/2019-20 dated 11thFebruary, 2020; or DBR.No.BP.BC.18/21.04.048/2018-19 dated 1stJanuary, 2019.Borrower should be registered in the Udyam Registration Portal, If the borrower is not registered, such registration shall be completed before the date of implementation of the RP.For all borrowers applying, the reduction of income and its financial impact on the borrower due to COVID-19 will be reviewed by us basis the documents / information provided before granting the restructuring. The final restructuring decision on a loan facility is solely at the discretion of TCCL. Restructuring request acceptance or rejection would be communicated to the customers on their registered email id / mobile no.

What type of restructuring options / relief measures are expected?

The exact resolution plan will be communicated to the customers during the process. Few of the restructuring options that may be offered based on the compliance of our internal credit norms are as below: Moratorium of up to a maximum of 24 months.Restructuring of Principal (for e.g. Increased moratorium), Restructuring of Principal & Interest;Change in the repayment option i.e. Ballooning/bullet/equated repayment could be considered based on the cash flows;Any other offer in line with the RBI guidelines and as decided by us. The aforesaid shall be subject to the norms stipulated in Resolution Framework 2.0

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Loan Restructuring

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About Loan Restructuring

The Reserve Bank of India (RBI) has vide its Circular Resolution Framework for COVID-19-related Stress” vide DOR.STR.REC.11/21.04.048/2021-22 dated 5th May, 2021 allowed a one-time restructuring of loan(s) to help companies and individuals to manage the financial stress caused by the Covid 19 pandemic. Complying with the RBI announcement, Tata Capital has also designed a policy around the same that gives an option to its customers to apply for loan restructuring. Any customers eligible under RBI circular, having any of the retail loans can apply for restructuring of the loan via the Tata Capital Website.

Customers will have to login to our website and app and undergo the application process. Subsequently, the request will be evaluated as per the policies framed as approved by our Board. Restructuring will be at the sole discretion of Tata Capital depending on the customers meeting the eligibility criteria set by Tata Capital in its policy.

Application Process

Before applying, please make sure you have your Email ID / Mobile number registered with us to process your loan restructuring request.

For Loans from Tata Capital Financial Services Limited (Other than Overdraft facility)

Personal Loan, Business Loan, Used Car Loan, Loan against Property - Click here to Apply

For Overdraft Facility from Tata Capital Financial Services Limited

Click here to Apply

For Housing Loans & Construction Finance

Customers can email us at customercare.housing@tatacapital.com or call our Customer Care at 1860 267 6060 between 9am to 8pm (except Sunday and public holidays)

For Tata Cleantech Capital Limited

Please get in touch with your Relationship Manager.

Please read and go through the FAQ’s below carefully before applying.

Popular FAQs

Due to the resurgence of COVID-19 in India, the consequent containment measures may impact the recovery process and create new uncertainties. Hence, with the objective of alleviating the potential stress to borrowers, RBI has issued 2 circular/guidelines namely “Resolution Framework 2.0: Resolution of COVID-19 related stress of Individuals and Small Businesses” vide DOR.STR.REC.11/21.04.048/2021-22 and “Resolution Framework 2.0 - Resolution of COVID-19 related stress of Micro, Small and Medium Enterprises (MSMEs)” vide DOR.STR.REC12/21.04.048/2021-22 dated 5th May, 2021.

Under Loan restructuring, customers who are under financial stress may be offered options like rescheduling of payments, extension of residual tenure of loan, or EMI/Interest Moratorium, etc. in line with RBI circular on Resolution Framework 2.0 and depending on the customer’s financial well-being and as per the credit evaluations done as per the policy framed by us on the loan restructuring.

The said RBI circular/guidelines shall be applicable to borrowers, constituted as Individuals, non-individuals/business enterprises like Proprietorship, Partnership, Registered Company – Public & Private, Trusts, Limited Liability Partnerships (LLPs), and Societies (excluding all MSME registered entities) whose aggregate exposure to lending institutions collectively, is ~Rs.25 Crore or less as on 31st March, 2021.

A. Individual - Personal Loan such as loans for consumer durables, credit card receivables, Two Wheeler, auto loans (other than loans for commercial use), personal loans secured immovable property (LAP), fixed deposits (including FCNR(B)), shares and bonds, etc., (other than for business / commercial purposes), personal loans to professionals (excluding loans for business purposes), and loans given for other consumptions purposes (e.g., social ceremonies, etc.).

Account should be Standard with TCFSL as of 31st March, 2021
Should not have been reported as fraud
Should not have been written off;
Facilities extended under the GECL (1, 2 and 3) scheme are not eligible for restructuring

B. Individuals who have availed loan and advances for business purposes and small businesses - Business loans, Loan against Property & Used Car Loans

Accounts should be “Standard” with TCFSL as of 31st March, 2021.
Individuals who have availed loans and advances for business purposes and Small businesses , including those engaged in retail and wholesale trade (other than MSME) whose aggregate exposure of all its lenders as on March 31, 2021 is not more than Rs.25 crore.
Should not have been reported as fraud
Should not have been written off;

Note: Facilities extended under the GECL (1,2 and 3) scheme are not eligible for restructuring

C. MSMEs –

-The borrower should be classified as a micro, small or medium enterprise as on March 31, 2021 in terms of the Gazette Notification S.O. 2119 (E) dated June 26, 2020. MSME is defined as under:

Type of Enterprise	Investment <	Turnover <
Micro	Rs.1 Crs	Rs.5 Crs
Small	Rs.10 Crs	Rs.50 Crs
Medium	Rs.50 Crs	Rs.250 Crs

Any new definition as notified by the Government of India from time to time shall automatically supersede the above definition.
All Accounts with Tata Capital should be “Standard” as of 31st March, 2021
Should not have reported as fraud by TCFSL;
Should not have been written off;
Aggregate exposure Fund based + Non Fund based ( all the lenders) should be less than Rs.25 Crs as of 31st March 2021;
The borrowing entity is GST-registered on the date of implementation of the restructuring. However, this condition will not apply to MSMEs that are exempt from GST-registration. This shall be determined on the basis of exemption limit obtaining as on March 31, 2021.
The borrower’s account was not restructured in terms of the circulars
DOR.No.BP.BC/4/21.04.048/2020-21 dated 6th August, 2020;
DOR.No.BP.BC.34/21.04.048/2019-20 dated 11th February, 2020;or
DBR.No.BP.BC.18/21.04.048/2018-19 dated 1st January, 2019.

Borrower should be registered in the Udyam Registration Portal, If the borrower is not registered, such registration shall be completed before the date of implementation of the Resolution Plan (“RP”).

The reduction of income and its financial impact on the customer due to COVID-19 will be reviewed by us basis the documents / information provided before granting the restructuring. The final restructuring decision on a loan facility is solely at the discretion of TCFSL. Restructuring request acceptance or rejection would be communicated to the customers on their registered email id / mobile no. and subsequently via email / SMS.

a. Loans booked by us after 31.03.2021

b. The borrower’s account restructured in terms of the circulars DOR.No.BP.BC/4/21.04.048/2020-21 dated 6th August, 2020; DOR.No.BP.BC.34/21.04.048/2019-20 dated 11th February, 2020; or DBR.No.BP.BC.18/21.04.048/2018-19 dated 1st January, 2019, subject to the special exemption stipulated in Resolution Framework 2.0.

c. Exposures of lending institutions to financial service providers. However financial service providers shall constitute same as defined in sub-section (17) of Section 3 of the IBC Act, 2016.

Credit facilities sanctioned/disbursed by TCFSL to their own current personnel/staff or of Tata Capital Limited and its subsidiaries.

The loan accounts restructured previously with no moratoria or moratoria of less than two years and / or extension of residual tenor by a period of less than two years are eligible. The overall caps on moratorium and / or extension of residual tenor granted under earlier resolution and this framework combined, shall be two years.

A. For Retail Loans – Other than Overdraft facility - (Personal Loan, Business Loan, Home Loan, Two-Wheeler Loan, Car Loan, Consumer Durable Loan, Loan against Property, Tractor Loan.)

a. Website (Customer Portal) - Customers will need to login to our website and click on the Loan restructuring custom made link. Steps to be followed are:

i. Visit www.tatacapital.com and click on “Login” (on top right)

ii. Click on “Retail Customer Login” tab and enter the registered email ID/Mobile number/User ID along with the OTP to log in.

iii. Click on the tab Customer Service > Raise new SR > Apply for loan restructuring

iv. Once the Loan restructuring page opens, customers will need to follow the directions therein.

v. Customers may have to give a fresh NACH mandate for EMI repayment on their existing bank account in our records

b. Write to Customer care on customercare@tatacapital.com from the registered email id

c. Call to Customer care on 1860 267 6060 Monday to Saturday (9 am to 8 pm) from registered mobile number

d. Visit your nearest Service branch

Please note Loan restructuring application cannot be accepted from non-registered email id or from a non-registered mobile number.

B. For Over Draft Loan Facility

a. Customer portal for overdraft –

i. Visit www.tatacapital.com and click on “Login” (on top right)

ii. Click on “Dropline Overdraft Loan” tab and enter the user ID and password to login

iii. Click on the tab “Apply for Loan Restructuring” tab.

iv. Once the Loan restructuring page opens, customers will need to follow the directions therein.

b. Write to Customer care on customercare@tatacapital.com from the registered email id

c. Call to Customer care on 1860 267 6060 Monday to Saturday from registered mobile number

d. Visit your nearest Tata Capital Service branch.

Customers may have to give a fresh NACH mandate for repayment through their existing bank account as in our records.

Customers are requested to get in touch with their Relationship Manager.

If you have already written or called up our customer care, we would get in touch with you via SMS/ email. We advise our customers to apply online for hassle free and quick decisioning.

Please ensure to register your mobile number and Email ID with us to be able to log in to our web portal. In case you want to register your mobile no. and / or email id, please call our customer care on 1860 267 6060 Monday to Saturday between 9am to 8pm to authenticate and request for email ID/mobile number updation. Post the updation of the same in 4 working days, you can login to our website and apply for loan restructuring.

The exact resolution plan will be communicated to the customers during the process. Few of the restructuring options that may be offered based on the compliance of our internal credit norms are as below:

Moratorium of up to a maximum of 24 months.
Rescheduling of instalments and extension of tenure by a period equivalent to the moratorium granted subject to a maximum of 2 years.
Any other offer in line with the RBI guidelines and as decided by us

The aforesaid shall be subject to the norms stipulated in Resolution Framework 2.0

No. The Resolution Plan will be offered basis your eligibility and other parameters which will be assessed by us.

Your rate of interest may be revised based on the evaluation and financials of the loan account pursuant to restructuring.

A onetime Restructure Processing Fee would be applicable. The amount will be informed during the resolution plan offer stage.

Loan restructuring will be done on the total outstanding amount consisting of both the Principal as well as interest.

However, we will not restructure any overdue charges. Overdue and other charges will have to be paid immediately. To pay now, please click on the “Quick Pay” option on our website www.tatacapital.com.

You may be required to provide details or submit documents about the current status of your employment or business. For salaried borrowers - salary slips and bank statement are required. For self-employed borrowers/ entities - Bank statement, GST returns, Income tax returns etc may be required. You will have to log in to your loan account on our website and apply.

For MSME customers, Udyam Registration Certificate is a compulsory requirement.

We may request you to submit additional documents depending on requirement at a later stage also.

The loan restructuring, if granted by us, will get implemented within 90days from the date of invocation of the Resolution Plan subject to the customer meeting the terms and conditions of the offer and accepting the offer.

You will receive the revised repayment schedule after your loan is restructured in our loan management system

Customers can apply for loan restructuring up to 15th September 2021.

The same will get adjusted.

No. Once your loan account is restructured, you cannot opt-out of the same.

Credit bureau will be updated with the details of resolution plan availed by you on your loan/credit facility. Please note that all the facilities / loans of the borrower with us will be updated as such.

If your financial position is not impacted, you need not do anything. Your EMI payment instrument will be presented as per schedule.

Yes, you can opt for restructuring of multiple loans. You shall have to apply individually for each of your loan accounts. The restructuring will be at our sole discretion depending on the eligibility criteria set under our policy. All your loan accounts must satisfy the eligibility criteria.

TCFSL only markets the Tata Credit Card. The dues under the credit card are payable to the bank which has issued the card viz. State Bank of India and restructuring of such dues will be governed by their policies. Customers may approach State Bank of India for restructuring of their credit card dues.

The existing Grievance redressal mechanism of TCFSL available in our website will also resolve grievances related to Resolution Framework.

Popular FAQs

Due to the resurgence of COVID-19 in India, the consequent containment measures may impact the recovery process and create new uncertainties. Hence, with the objective of alleviating the potential stress to borrowers, RBI has issued 2 circular/guidelines namely “Resolution Framework 2.0: Resolution of COVID-19 related stress of Individuals and Small Businesses” vide DOR.STR.REC.11/21.04.048/2021-22 and “Resolution Framework 2.0 - Resolution of COVID-19 related stress of Micro, Small and Medium Enterprises (MSMEs)” vide DOR.STR.REC12/21.04.048/2021-22 dated 5th May, 2021.

Under Loan restructuring, customers who are under financial stress may be offered options like rescheduling of payments, extension of residual tenure of loan, or EMI/Interest Moratorium, etc. in line with RBI circular on Resolution Framework 2.0 and depending on the customer’s financial well-being and as per the credit evaluations done as per the policy framed by us on the loan restructuring.

A. Personal Loans#:

Applicability	Applicable to all Individual Home Loans Individual Home Equity Loans which are classified under “Personal Loans” Individual Unsecured Loans which are classified under “Personal Loans”
Eligibility	Lending institutions have aggregate exposure of not more than ₹ 25 crore as on 31st March 2021 Account should be Standard as of 31st March 2021 with TCHFL

#Individuals who have availed Personal Loans (as defined in the Circular DBR.No.BP.BC.99/08.13.100/2017-18 dated January 4, 2018 on “XBRL Returns – Harmonization of Banking Statistics”), excluding the credit facilities provided by TCHFL to its own personnel/staff.

B. MSMEs:

The borrower should be classified as a micro, small or medium enterprise as on March 31, 2021 in terms of the Gazette Notification S.O. 2119 (E) dated June 26, 2020. MSME is defined as under:

Types of Enterprise	Investment in Plant & Machinery or Equipment <	Turnover<
Micro	₹ 1 Cr.	₹ 5 Cr.
Small	₹ 10 Cr.	₹ 50 Cr.
Medium	₹ 50 Cr.	₹ 250 Cr.

Any new definition as notified by the Government of India from time to time shall automatically supersede the above definition.
All Accounts with Tata Capital should be “Standard” as of 31st March 2021
Should not have reported as fraud by TCHFL;
Should not have been written off;
Aggregate exposure Fund based + Non-Fund based (all the lenders) should be less than ₹.25 Crs as of 31st March 2021;
The borrowing entity is GST-registered on the date of implementation of the restructuring. However, this condition will not apply to MSMEs that are exempt from GST-registration. This shall be determined on the basis of exemption limit obtaining as on March 31, 2021.
Borrower should be registered in the Udyam Registration Portal, If the borrower is not registered, such registration shall be completed before the date of implementation of the Resolution Plan (“RP”).
The borrower’s account was not restructured in terms of the circulars DOR.No.BP.BC/4/21.04.048/2020-21 dated 6th August, 2020; DOR.No.BP.BC.34/21.04.048/2019-20 dated 11th February, 2020; or DBR.No.BP.BC.18/21.04.048/2018-19 dated 1st January, 2019.

The reduction of income and its financial impact on the customer due to COVID-19 will be reviewed by us basis the documents / information provided before granting the restructuring. The final restructuring decision on a loan facility is solely at the discretion of TCHFL. Restructuring request acceptance or rejection would be communicated to the customers on their registered email id / mobile no. and subsequently via email / SMS.

C. Individual and Small Business Loans

Applicability	Applicable to All Individuals which are not classified under “Personal Loans” Small Business including those engaged in retail and wholesale trade, other than those classified as micro, small and medium enterprises as on March 31, 2021, and to whom the lending institutions have aggregate exposure of not more than Rs.25 crore as on March 31, 2021.
Eligibility	Lending institutions have aggregate exposure of not more than ₹ 25 crore as on 31st March 2021 Account should be Standard as of 31st March 2021 with TCHFL, Below mentioned loans would not be eligible under MSME borrowers whose exposure Less than ₹ 25 Cr as on March 31, 2021 Exposures to financial service providers

a. Loans booked by Tata Capital Housing Finance Limited after 31st March 2021

c. Exposures of lending institutions to financial service providers. However financial service providers shall constitute same as defined in sub-section (17) of Section 3 of the IBC Act, 2016.

d. Credit facilities sanctioned/disbursed by TCHFL to their own current personnel/staff or of Tata Capital Limited and its subsidiaries

The loan accounts restructured previously with no moratorium or moratorium of less than two years and / or extension of residual tenor by a period of less than two years are eligible. The overall caps on moratorium and / or extension of residual tenor granted under earlier resolution and this framework combined, shall be two years.

A. Digital eSign Link: Customer can submit their digitally sign request through Leegality eSign workflow platform. Steps to be followed are:

i. Invitation link from Tata Capital Housing Finance is sent on Customer’s registered Email id/ Mobile no. to E-sign

ii. Customer can eSign the Restructuring Application letter through Virtual Sign or Aadhar eSign. E-signed loan restructuring letter will be generated, and Customer can keep it for their record.

iii. Invocation letter will be sent to eligible Customers only. Mutual efforts towards finalizing the restructuring plan will be made.

iv. The Final Restructuring Letter along with the available options for restructuring will be sent as per internal policy.

v. On receipt of the Restructuring letter, customer needs to sign it

vi. On receipt of signed Restructuring letter, the resolution plan will be implemented.

B. Customer can also apply through below mentioned touchpoints:

i. Write to Customer care on customercare.housing@tatacapital.com from the registered email id

ii. Call to Customer care on 1860 267 6060 Monday to Saturday (9 am to 8 pm) from registered mobile number

iii. Visit your nearest Tata Capital Housing Finance branch

Please note Loan restructuring application cannot be accepted from non-registered email id or from a non-registered mobile number. Customers will have to undergo the application process. Subsequently, the request will be evaluated as per the board approved policy. Restructuring will be approved at the sole discretion of Tata Capital Housing Finance depending on the customers meeting the eligibility criteria as per the policy.

Customers are requested to get in touch with their Construction Finance Relationship Manager.

If you have already written or called up our customer care, we would get in touch with you via Email. We advise our customers to apply online for hassle free and quick decisioning.

The exact resolution plan will be communicated to the customers during the process.

No. The Resolution Plan will be offered basis your eligibility and other parameters which will be assessed by us.

Your rate of interest may be revised based on the evaluation and financials of the loan account pursuant to restructuring.

A onetime Restructure Processing Fee would be applicable. The amount will be informed during the resolution plan offer stage.

Loan restructuring will be done on the total outstanding amount consisting of both the Principal as well as interest.

The loan restructuring, if deemed fit by Tata Capital Housing Finance, will get implemented within 90 days from the date of invocation of the Resolution Plan subject to the customer meeting the terms and conditions of the offer and accepting the offer.

You will receive the revised repayment schedule after your loan is restructured in our loan management system

The last date for invocation is 30th September 2021.

The same will get adjusted.

No. Once your loan account is restructured, you cannot opt-out of the same.

The accounts, where resolution has been implemented, will be reported as “restructured due to COVID-19” in the credit bureau.

If your financial position is not impacted, you need not do anything. Your EMI payment instrument will be presented as per schedule.

The existing Grievance redressal mechanism of TCHFL available in our website will also resolve grievances related to Resolution Framework.

Popular FAQs

Due to the resurgence of COVID-19 in India, the consequent containment measures may impact the recovery process and create new uncertainties. Hence, with the objective of alleviating the potential stress to borrowers, RBI has issued 2 circular/guidelines namely “Resolution Framework 2.0: Resolution of COVID-19 related stress of Individuals and Small Businesses” vide DOR.STR.REC.11/21.04.048/2021-22 and “Resolution Framework 2.0 - Resolution of COVID-19 related stress of Micro, Small and Medium Enterprises (MSMEs)” vide DOR.STR.REC12/21.04.048/2021-22 dated 5th May, 2021.

Under Loan restructuring, customers who are under financial stress may be offered options like rescheduling of payments, extension of residual tenure of loan, or Installment/Interest Moratorium, etc. in line with RBI circular on Resolution Framework 2.0 and depending on the customer’s financial well-being and as per the credit evaluations done as per the policy framed by us on the loan restructuring.

Other conditions to be satisfied are as follows:

Accounts should be “Standard”, as of 31st March, 2021
Account should not be reported as Fraud by TCCL
Account should not be written off

Facilities extended under the GECL scheme are not eligible for restructuring.

For MSME borrowers:

The borrower should be classified as a micro, small or medium enterprise as on March 31, 2021 in terms of the Gazette Notification S.O. 2119 (E) dated June 26, 2020. MSME is defined as under:

Type of Enterprise	Investment <	Turnover <
Micro	Rs.1 Crs	Rs.5 Crs
Small	Rs.10 Crs	Rs.50 Crs
Medium	Rs.50 Crs	Rs.250 Crs

All Accounts should be “Standard” as of 31st March, 2021;
Aggregate exposure Fund based + Non Fund based (all the lenders) does not exceed ~Rs.25 Crs as of 31st March 2021;
Should not be reported as Fraud by TCCL
Should not have been written off
The borrowing entity is GST-registered on the date of implementation of the restructuring. However, this condition will not apply to MSMEs that are exempt from GST-registration. This shall be determined on the basis of exemption limit obtaining as on March 31, 2021.
The borrower’s account was not restructured in terms of the circulars DOR.No.BP.BC/4/21.04.048/2020-21 dated 6th August, 2020; DOR.No.BP.BC.34/21.04.048/2019-20 dated 11th February, 2020; or DBR.No.BP.BC.18/21.04.048/2018-19 dated 1st January, 2019.
Borrower should be registered in the Udyam Registration Portal, If the borrower is not registered, such registration shall be completed before the date of implementation of the RP.

For all borrowers applying, the reduction of income and its financial impact on the borrower due to COVID-19 will be reviewed by us basis the documents / information provided before granting the restructuring. The final restructuring decision on a loan facility is solely at the discretion of TCCL. Restructuring request acceptance or rejection would be communicated to the customers on their registered email id / mobile no.

Loans booked by us after 31.03.2021
The borrower’s account restructured in terms of the circulars DOR.No.BP.BC/4/21.04.048/2020-21 dated 6th August, 2020; DOR.No.BP.BC.34/21.04.048/2019-20 dated 11th February, 2020; or DBR.No.BP.BC.18/21.04.048/2018-19 dated 1st January, 2019, subject to the special exemption stipulated in Resolution Framework 2.0.

Please get in touch with your Relationship Manager.

Moratorium of up to a maximum of 24 months.
Restructuring of Principal (for e.g. Increased moratorium), Restructuring of Principal & Interest;
Change in the repayment option i.e. Ballooning/bullet/equated repayment could be considered based on the cash flows;
Any other offer in line with the RBI guidelines and as decided by us. The aforesaid shall be subject to the norms stipulated in Resolution Framework 2.0

No. The Resolution Plan will be offered basis your eligibility and other parameters which will be assessed by us.

Your rate of interest may be revised based on the evaluation and financials of the loan account pursuant to restructuring.

A onetime Restructure Processing Fee would be applicable. The amount will be informed during the resolution plan offer stage.

Loan restructuring will be done on the total outstanding amount consisting of both the Principal as well as interest. However, we will not restructure any overdue charges. Overdue and other charges will have to be paid immediately.

You may be required to provide details or submit documents as required by TCCL for its internal assessment. You will have to provide formal request through your relationship manager.

For MSME customers, Udyam Registration Certificate is a compulsory requirement.

We may request you to submit additional documents depending on requirement at a later stage also.

Customers can apply for loan restructuring up to 15th September 2021.

The same will get adjusted.

No. Once your loan account is restructured, you cannot opt-out of the same.

If your financial position is not impacted, you need not do anything.

The existing Grievance redressal mechanism of TCCL available on our website will also resolve grievances related to Resolution Framework.

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