Loan Restructuring
An instant way to fund your larger expenses
The Reserve Bank of India (RBI) has vide its Circular Resolution Framework for COVID-19-related Stress” vide DOR.STR.REC.11/21.04.048/2021-22 dated 5th May, 2021 allowed a one-time restructuring of loan(s) to help companies and individuals to manage the financial stress caused by the Covid 19 pandemic. Complying with the RBI announcement, Tata Capital has also designed a policy around the same that gives an option to its customers to apply for loan restructuring. Any customers eligible under RBI circular, having any of the retail loans can apply for restructuring of the loan via the Tata Capital Website.
Customers will have to login to our website and app and undergo the application process. Subsequently, the request will be evaluated as per the policies framed as approved by our Board. Restructuring will be at the sole discretion of Tata Capital depending on the customers meeting the eligibility criteria set by Tata Capital in its policy.
Before applying, please make sure you have your Email ID / Mobile number registered with us to process your loan restructuring request.
Please read and go through the FAQ’s below carefully before applying.
The said RBI circular/guidelines shall be applicable to borrowers, constituted as Individuals, non-individuals/business enterprises like Proprietorship, Partnership, Registered Company – Public & Private, Trusts, Limited Liability Partnerships (LLPs), and Societies (excluding all MSME registered entities) whose aggregate exposure to lending institutions collectively, is ~Rs.25 Crore or less as on 31st March, 2021.
A. Individual - Personal Loan such as loans for consumer durables, credit card receivables, Two Wheeler, auto loans (other than loans for commercial use), personal loans secured immovable property (LAP), fixed deposits (including FCNR(B)), shares and bonds, etc., (other than for business / commercial purposes), personal loans to professionals (excluding loans for business purposes), and loans given for other consumptions purposes (e.g., social ceremonies, etc.).
B. Individuals who have availed loan and advances for business purposes and small businesses - Business loans, Loan against Property & Used Car Loans
Note: Facilities extended under the GECL (1,2 and 3) scheme are not eligible for restructuring
C. MSMEs –
Type of Enterprise | Investment < | Turnover < |
---|---|---|
Micro |
Rs.1 Crs | Rs.5 Crs |
Small |
Rs.10 Crs | Rs.50 Crs |
Medium |
Rs.50 Crs | Rs.250 Crs |
Borrower should be registered in the Udyam Registration Portal, If the borrower is not registered, such registration shall be completed before the date of implementation of the Resolution Plan (“RP”).
The reduction of income and its financial impact on the customer due to COVID-19 will be reviewed by us basis the documents / information provided before granting the restructuring. The final restructuring decision on a loan facility is solely at the discretion of TCFSL. Restructuring request acceptance or rejection would be communicated to the customers on their registered email id / mobile no. and subsequently via email / SMS.
a. Loans booked by us after 31.03.2021
b. The borrower’s account restructured in terms of the circulars DOR.No.BP.BC/4/21.04.048/2020-21 dated 6th August, 2020; DOR.No.BP.BC.34/21.04.048/2019-20 dated 11th February, 2020; or DBR.No.BP.BC.18/21.04.048/2018-19 dated 1st January, 2019, subject to the special exemption stipulated in Resolution Framework 2.0.
c. Exposures of lending institutions to financial service providers. However financial service providers shall constitute same as defined in sub-section (17) of Section 3 of the IBC Act, 2016.
Credit facilities sanctioned/disbursed by TCFSL to their own current personnel/staff or of Tata Capital Limited and its subsidiaries.
The loan accounts restructured previously with no moratoria or moratoria of less than two years and / or extension of residual tenor by a period of less than two years are eligible. The overall caps on moratorium and / or extension of residual tenor granted under earlier resolution and this framework combined, shall be two years.
A. For Retail Loans – Other than Overdraft facility - (Personal Loan, Business Loan, Home Loan, Two-Wheeler Loan, Car Loan, Consumer Durable Loan, Loan against Property, Tractor Loan.)
a. Website (Customer Portal) - Customers will need to login to our website and click on the Loan restructuring custom made link. Steps to be followed are:
i. Visit www.tatacapital.com and click on “Login” (on top right)
ii. Click on “Retail Customer Login” tab and enter the registered email ID/Mobile number/User ID along with the OTP to log in.
iii. Click on the tab Customer Service > Raise new SR > Apply for loan restructuring
iv. Once the Loan restructuring page opens, customers will need to follow the directions therein.
v. Customers may have to give a fresh NACH mandate for EMI repayment on their existing bank account in our records
b. Write to Customer care on customercare@tatacapital.com from the registered email id
c. Call to Customer care on 1860 267 6060 Monday to Saturday (9 am to 8 pm) from registered mobile number
d. Visit your nearest Service branch
Please note Loan restructuring application cannot be accepted from non-registered email id or from a non-registered mobile number.
B. For Over Draft Loan Facility
a. Customer portal for overdraft –
i. Visit www.tatacapital.com and click on “Login” (on top right)
ii. Click on “Dropline Overdraft Loan” tab and enter the user ID and password to login
iii. Click on the tab “Apply for Loan Restructuring” tab.
iv. Once the Loan restructuring page opens, customers will need to follow the directions therein.
b. Write to Customer care on customercare@tatacapital.com from the registered email id
c. Call to Customer care on 1860 267 6060 Monday to Saturday from registered mobile number
d. Visit your nearest Tata Capital Service branch.
Customers may have to give a fresh NACH mandate for repayment through their existing bank account as in our records.
Customers are requested to get in touch with their Relationship Manager.
If you have already written or called up our customer care, we would get in touch with you via SMS/ email. We advise our customers to apply online for hassle free and quick decisioning.
Please ensure to register your mobile number and Email ID with us to be able to log in to our web portal. In case you want to register your mobile no. and / or email id, please call our customer care on 1860 267 6060 Monday to Saturday between 9am to 8pm to authenticate and request for email ID/mobile number updation. Post the updation of the same in 4 working days, you can login to our website and apply for loan restructuring.
The exact resolution plan will be communicated to the customers during the process. Few of the restructuring options that may be offered based on the compliance of our internal credit norms are as below:
The aforesaid shall be subject to the norms stipulated in Resolution Framework 2.0
No. The Resolution Plan will be offered basis your eligibility and other parameters which will be assessed by us.
Your rate of interest may be revised based on the evaluation and financials of the loan account pursuant to restructuring.
A onetime Restructure Processing Fee would be applicable. The amount will be informed during the resolution plan offer stage.
Loan restructuring will be done on the total outstanding amount consisting of both the Principal as well as interest.
However, we will not restructure any overdue charges. Overdue and other charges will have to be paid immediately. To pay now, please click on the “Quick Pay” option on our website www.tatacapital.com.
You may be required to provide details or submit documents about the current status of your employment or business. For salaried borrowers - salary slips and bank statement are required. For self-employed borrowers/ entities - Bank statement, GST returns, Income tax returns etc may be required. You will have to log in to your loan account on our website and apply.
For MSME customers, Udyam Registration Certificate is a compulsory requirement.
We may request you to submit additional documents depending on requirement at a later stage also.
The loan restructuring, if granted by us, will get implemented within 90days from the date of invocation of the Resolution Plan subject to the customer meeting the terms and conditions of the offer and accepting the offer.
You will receive the revised repayment schedule after your loan is restructured in our loan management system
Customers can apply for loan restructuring up to 15th September 2021.
The same will get adjusted.
No. Once your loan account is restructured, you cannot opt-out of the same.
Credit bureau will be updated with the details of resolution plan availed by you on your loan/credit facility. Please note that all the facilities / loans of the borrower with us will be updated as such.
If your financial position is not impacted, you need not do anything. Your EMI payment instrument will be presented as per schedule.
Yes, you can opt for restructuring of multiple loans. You shall have to apply individually for each of your loan accounts. The restructuring will be at our sole discretion depending on the eligibility criteria set under our policy. All your loan accounts must satisfy the eligibility criteria.
TCFSL only markets the Tata Credit Card. The dues under the credit card are payable to the bank which has issued the card viz. State Bank of India and restructuring of such dues will be governed by their policies. Customers may approach State Bank of India for restructuring of their credit card dues.
The existing Grievance redressal mechanism of TCFSL available in our website will also resolve grievances related to Resolution Framework.
The said RBI circular/guidelines shall be applicable to borrowers, constituted as Individuals, non-individuals/business enterprises like Proprietorship, Partnership, Registered Company – Public & Private, Trusts, Limited Liability Partnerships (LLPs), and Societies (excluding all MSME registered entities) whose aggregate exposure to lending institutions collectively, is Rs.25 Crore or less as on 31st March 2021.
A. Personal Loans#:
Applicability |
|
|
Eligibility |
|
#Individuals who have availed Personal Loans (as defined in the Circular DBR.No.BP.BC.99/08.13.100/2017-18 dated January 4, 2018 on “XBRL Returns – Harmonization of Banking Statistics”), excluding the credit facilities provided by TCHFL to its own personnel/staff.
B. MSMEs:
The borrower should be classified as a micro, small or medium enterprise as on March 31, 2021 in terms of the Gazette Notification S.O. 2119 (E) dated June 26, 2020. MSME is defined as under:
Types of Enterprise | Investment in Plant & Machinery or Equipment < | Turnover< |
---|---|---|
Micro |
₹ 1 Cr. | ₹ 5 Cr. |
Small |
₹ 10 Cr. | ₹ 50 Cr. |
Medium |
₹ 50 Cr. | ₹ 250 Cr. |
The reduction of income and its financial impact on the customer due to COVID-19 will be reviewed by us basis the documents / information provided before granting the restructuring. The final restructuring decision on a loan facility is solely at the discretion of TCHFL. Restructuring request acceptance or rejection would be communicated to the customers on their registered email id / mobile no. and subsequently via email / SMS.
C. Individual and Small Business Loans
Applicability |
|
Eligibility |
|
a. Loans booked by Tata Capital Housing Finance Limited after 31st March 2021
b. The borrower’s account restructured in terms of the circulars DOR.No.BP.BC/4/21.04.048/2020-21 dated 6th August, 2020; DOR.No.BP.BC.34/21.04.048/2019-20 dated 11th February, 2020; or DBR.No.BP.BC.18/21.04.048/2018-19 dated 1st January, 2019, subject to the special exemption stipulated in Resolution Framework 2.0.
c. Exposures of lending institutions to financial service providers. However financial service providers shall constitute same as defined in sub-section (17) of Section 3 of the IBC Act, 2016.
d. Credit facilities sanctioned/disbursed by TCHFL to their own current personnel/staff or of Tata Capital Limited and its subsidiaries
The loan accounts restructured previously with no moratorium or moratorium of less than two years and / or extension of residual tenor by a period of less than two years are eligible. The overall caps on moratorium and / or extension of residual tenor granted under earlier resolution and this framework combined, shall be two years.
A. Digital eSign Link: Customer can submit their digitally sign request through Leegality eSign workflow platform. Steps to be followed are:
i. Invitation link from Tata Capital Housing Finance is sent on Customer’s registered Email id/ Mobile no. to E-sign
ii. Customer can eSign the Restructuring Application letter through Virtual Sign or Aadhar eSign. E-signed loan restructuring letter will be generated, and Customer can keep it for their record.
iii. Invocation letter will be sent to eligible Customers only. Mutual efforts towards finalizing the restructuring plan will be made.
iv. The Final Restructuring Letter along with the available options for restructuring will be sent as per internal policy.
v. On receipt of the Restructuring letter, customer needs to sign it
vi. On receipt of signed Restructuring letter, the resolution plan will be implemented.
B. Customer can also apply through below mentioned touchpoints:
i. Write to Customer care on customercare.housing@tatacapital.com from the registered email id
ii. Call to Customer care on 1860 267 6060 Monday to Saturday (9 am to 8 pm) from registered mobile number
iii. Visit your nearest Tata Capital Housing Finance branch
Please note Loan restructuring application cannot be accepted from non-registered email id or from a non-registered mobile number. Customers will have to undergo the application process. Subsequently, the request will be evaluated as per the board approved policy. Restructuring will be approved at the sole discretion of Tata Capital Housing Finance depending on the customers meeting the eligibility criteria as per the policy.
Customers are requested to get in touch with their Construction Finance Relationship Manager.
If you have already written or called up our customer care, we would get in touch with you via Email. We advise our customers to apply online for hassle free and quick decisioning.
The exact resolution plan will be communicated to the customers during the process.
No. The Resolution Plan will be offered basis your eligibility and other parameters which will be assessed by us.
Your rate of interest may be revised based on the evaluation and financials of the loan account pursuant to restructuring.
A onetime Restructure Processing Fee would be applicable. The amount will be informed during the resolution plan offer stage.
Loan restructuring will be done on the total outstanding amount consisting of both the Principal as well as interest.
The loan restructuring, if deemed fit by Tata Capital Housing Finance, will get implemented within 90 days from the date of invocation of the Resolution Plan subject to the customer meeting the terms and conditions of the offer and accepting the offer.
You will receive the revised repayment schedule after your loan is restructured in our loan management system
The last date for invocation is 30th September 2021.
The same will get adjusted.
No. Once your loan account is restructured, you cannot opt-out of the same.
The accounts, where resolution has been implemented, will be reported as “restructured due to COVID-19” in the credit bureau.
If your financial position is not impacted, you need not do anything. Your EMI payment instrument will be presented as per schedule.
Yes, you can opt for restructuring of multiple loans. You shall have to apply individually for each of your loan accounts. The restructuring will be at our sole discretion depending on the eligibility criteria set under our policy. All your loan accounts must satisfy the eligibility criteria.
The existing Grievance redressal mechanism of TCHFL available in our website will also resolve grievances related to Resolution Framework.
The said RBI circular/guidelines shall be applicable to borrowers, constituted as Individuals, non-individuals/business enterprises like Proprietorship, Partnership, Registered Company – Public & Private, Trusts, Limited Liability Partnerships (LLPs), and Societies (excluding all MSME registered entities) whose aggregate exposure to lending institutions collectively, is ~Rs.25 Crore or less as on 31st March, 2021.
Other conditions to be satisfied are as follows:
Facilities extended under the GECL scheme are not eligible for restructuring.
For MSME borrowers:
The borrower should be classified as a micro, small or medium enterprise as on March 31, 2021 in terms of the Gazette Notification S.O. 2119 (E) dated June 26, 2020. MSME is defined as under:
Type of Enterprise | Investment < | Turnover < |
---|---|---|
Micro |
Rs.1 Crs | Rs.5 Crs |
Small |
Rs.10 Crs | Rs.50 Crs |
Medium |
Rs.50 Crs | Rs.250 Crs |
For all borrowers applying, the reduction of income and its financial impact on the borrower due to COVID-19 will be reviewed by us basis the documents / information provided before granting the restructuring. The final restructuring decision on a loan facility is solely at the discretion of TCCL. Restructuring request acceptance or rejection would be communicated to the customers on their registered email id / mobile no.
The loan accounts restructured previously with no moratorium or moratorium of less than two years and / or extension of residual tenor by a period of less than two years are eligible. The overall caps on moratorium and / or extension of residual tenor granted under earlier resolution and this framework combined, shall be two years.
Please get in touch with your Relationship Manager.
The exact resolution plan will be communicated to the customers during the process. Few of the restructuring options that may be offered based on the compliance of our internal credit norms are as below:
No. The Resolution Plan will be offered basis your eligibility and other parameters which will be assessed by us.
Your rate of interest may be revised based on the evaluation and financials of the loan account pursuant to restructuring.
A onetime Restructure Processing Fee would be applicable. The amount will be informed during the resolution plan offer stage.
Loan restructuring will be done on the total outstanding amount consisting of both the Principal as well as interest. However, we will not restructure any overdue charges. Overdue and other charges will have to be paid immediately.
You may be required to provide details or submit documents as required by TCCL for its internal assessment. You will have to provide formal request through your relationship manager.
For MSME customers, Udyam Registration Certificate is a compulsory requirement.
We may request you to submit additional documents depending on requirement at a later stage also.
The loan restructuring, if granted by us, will get implemented within 90days from the date of invocation of the Resolution Plan subject to the customer meeting the terms and conditions of the offer and accepting the offer. You will receive the revised repayment schedule after your loan is restructured.
Customers can apply for loan restructuring up to 15th September 2021.
The same will get adjusted.
No. Once your loan account is restructured, you cannot opt-out of the same.
If your financial position is not impacted, you need not do anything.
The existing Grievance redressal mechanism of TCCL available on our website will also resolve grievances related to Resolution Framework.