CONTACT US - CUSTOMER GRIEVANCES

If you are not satisfied with the resolution provided to you, we request you to enter your level 1 complaint number in the box below and submit.This will trigger a message to Customer Redressal Officer who will help in resolving your concern at the earliest.

If you are still not satisfied with the resolution provided to you, we request you to enter your level 1 complaint number in the box below and submit.This will trigger a message to Senior Customer Redressal Officer who will help in resolving your concern at the earliest.

If you are still not satisfied with the resolution provided to you after contacting the officials as specified in Level 1, Level 2 and Level 3, we request you to kindly enter your level 1 complaint number in the box below and submit. This will trigger a message to Chief Customer Redressal Officer (Rajesh Kumar) who will help in resolving your concern at the earliest.

In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority- the Reserve Bank of India at the address given below:

• The Reserve Bank of India,

  Department of Non-Banking Supervision, Mumbai Regional Office, 3rd Floor, Opp. Mumbai Central Railway Station, Byculla, Mumbai - 400 008

• dnbsmro@rbi.org.in