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Level 1 Write to us Level 2 Escalate to Customer Redressal Officer Level 3 Escalate to Principal Nodal Officer Level 4 Approach the Ombudsman at RBI

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Write in to customercare@tatacapital.com or call us on our customer care number 1860 267 6060.

For Microfinance Business and Rural Individual Loans, call us on our customer care number 1800 209 9809.

Escalate to Customer Redressal Officer

If you are not satisfied with the resolution provided to you, we request you to enter your level 1 complaint number in the box below and submit. This will trigger a message to Customer Redressal Officer who will help in resolving your concern at the earliest.

Escalate to Principal Nodal Officer

If you are still not satisfied with the resolution provided to you after contacting the officials as specified in Level 1 and Level 2, we request you to kindly enter your level 1 complaint number in the box below and submit. This will trigger a message to Chief Customer Redressal Officer (Rajesh Kumar) who will help in resolving your concern at the earliest.

Approach the Ombudsman at RBI

In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach banking RBI Ombudsman through the link below.

RBI’s Complaint Management System - 

https://cms.rbi.org.in/cms/indexpage.html#eng

Thank you

We have escalated your issue to Level 3. Our executive will get in touch with you soon.

Your feedback is important to us. In case you don't receive a response within 7 working days, you can escalate your request to the next level.

View all Customer Grievance related documents below

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