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At Tata Capital Housing Finance Limited, it is our constant endeavour to put your interests first and provide you with financial solutions that are right for you.
As an extension of our efforts to 'Only do what's right for you', we give you the means to get your grievances addressed. Please follow the steps below to register any complaints you might have with our services, and we will do our best to assist you.
Write in to customercare.housing@tatacapital.com or call us on our customer care number 1860 267 6060.
You will receive an acknowledgement/response within 7 business days.
If you are not satisfied with the resolution provided to you, we request you to contact the Head - Customer Service at customerservice.head@tatacapital.com.
You will receive an acknowledgement/response within 4 business days.
If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director at mdtchfl@tatacapital.com
In case you do not receive a response from us within a period of one month or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies - National Housing Bank - at the address given below:
National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre, Lodhi Road, NEW DELHI- 110 003.Visit: www.grids.nhbonline.org.in or in offline mode by post, available in prescribed format 1 OR format 2
We have escalated your issue to Level NaN. Our executive will get in touch with you soon.
Your feedback is important to us. In case you don't receive a response within 7 working days, you can escalate your request to the next level.
Please feel free to reach our Nodal officer in case you are not satisfied with the response received post your escalation to level 2:
Mr. Ajai Shukla,
Nodal Officer - Tata Capital Housing Finance Limited
Address: 11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013
View all Customer Grievance related documents below:
Business Financing upto Rs. 50 Lacs
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