Housing Finance Grievance Redressal

Customer Grievances

We are here to help you

At Tata Capital Housing Finance Limited, we are committed to putting your interests first and ensuring prompt, fair, and efficient resolution of your grievances. Please refer to the grievance redressal process flow chart to understand the complaint registration and escalation mechanism.

Level 1 Write to us Level 2 Escalate to Grievance Redressal Officer Level 3 Escalate to Chief Grievance Redressal Officer Level 4 Escalate to Managing Director Level 5 Approach National Housing Bank Insurance-Related Grievances

Write to us

To redress their grievances, applicants/borrowers may write into customercare.housing@tatacapital.com or call on customer care no. 1860 267 6060.

You can also visit the nearest branch - Branch Locator or write letter to us

11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai - 400013.

Escalate to Grievance Redressal Officer

If you are not satisfied with the resolution provided to you at level 1, we request you to enter the Level 1 complaint number in the box below and submit it to our Grievance Redressal Officer/Nodal officer-Ms. Roshni Murli.

To escalate your grievance to the Grievance Redressal Officer (GRO) / Nodal Officer, please enter your existing complaint/case number.

Enter complaint number*

Write you complaint here

Escalate to Chief Grievance Redressal Officer

If you are not satisfied with the resolution provided to you at level 2, we request you to enter the Level 1 complaint number in the box below and submit it our Chief Grievance Redressal Officer/Principal nodal officer-Ms. Reshma Sethi

To escalate your grievance to the Chief Grievance Redressal Officer/Principal nodal officer, please enter your existing complaint/case number.

Enter complaint number*

Write you complaint here

Escalate to Managing Director

If you are not satisfied with the resolution provided to you at level 3, we request you to enter the Level 1 complaint number in the box below and submit it to the Managing Director.

To escalate your grievance to the Managing Director, please enter your existing complaint/case number.

Enter complaint number*

Write you complaint here

Approach National Housing Bank

In case you do not receive a response from us within a period of 30 days or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing Bank- at the address given below:

The Officer-in Charge, National Housing Bank Complaint Redressal Cell Department of Supervision National Housing Bank, 4 th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi 110 003.

Website: www.nhb.org.in

Enter complaint number*

Write you complaint here

Insurance-Related Grievances

For insurance-related grievances, if the concern remains unresolved beyond the applicable TAT or you are not satisfied with the resolution provided, you may additionally approach the relevant insurance grievance redressal authorities through the following channels:

Bima Bharosa Portal: https://bimabharosa.irdai.gov.in/
Email: complaints@irdai.gov.in
Toll-Free: 155255 or 1800 4254 732

Address:

Insurance Regulatory and Development Authority of India (IRDAI)
Policyholder's Protection & Grievance Redressal Department
Grievance Redressal Cell
Sy. No. 115/1, Financial District
Nanakramguda, Gachibowli
Hyderabad – 500032

Insurance Ombudsman: Complaints may also be lodged with the Insurance Ombudsman:

Online Complaint: https://cioins.co.in/Complaint/Online
Other Modes: Through a duly signed written complaint, email, or by approaching the concerned Insurance Ombudsman Office.
List of Ombudsman Offices, contact details and jurisdiction: https://www.cioins.co.in/Ombudsman