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Eligibility & Documents

Customer Grivevance Redressal Procedure

Tata Capital's Customer Grievance Redressal mechanisms are compliant with MFIN and RBI guidelines. If a customer has any complaint regarding product/service/behavior or any other issue, s/he may register his/her complaint to Tata Capital in the following manner.

Kindly contact your Customer Service Representative or Branch Head by walking into a Branch Office or by contacting them on the phone numbers provided on the loan card

If you are not satisfied with the response received at the branch level or if you don't receive a response in 3 working days, please call our Customer Care Help Desk to register your complaints:

Customer Care Number 

Timing

If you are not satisfied with the response received from our Customer Care Help Desk or do not receive a response from us within 7 working days, please write to:

Address of Grivence redressal officers office

Email Address of Grivence refressal officer

Working day and time

 

You can call us to complain without mentioning your name and personal details (Anonymous). We will investigate and take appropriate action

If you are not satisfied with the response received from Grievance Redressal Officer or do not receive any response within 15 days, please contact:

MFIN toll free help line: 18001021080

f you are not satisfied with the response received from any of the above or do not receive a response from MFIN in 15 days, please contact:

Reserve Bank of India

General Manager (GM)

Address of RBI