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Grievance Redressal

To register your complaints, use any of the following options as per your convenience.

Call Us

Dial 39 02 34 56 (Prefix local the STD code) or 1800 180 8282 (toll free).Our executives are available 8 AM - 5 PM from Monday to Saturday.

 

Write To Us

Manager- Customer Services
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.

 

Email us @

customer.care@tatacard.com (along with your 16 Digit TATA Credit Card number & contact number/s in the Subject Line).

We will respond to you within 5 working days of receiving your email and 7 working days of receiving your letter.
In case you are not satisfied with the response from Helpline or customer.care@tatacard.com , you can email us (along with the complaint Number) at
head@tatacard.com or write to:

TATA Head, SBI Cards PO Bag 28- GPO, New Delhi-110001

We will respond to you within 8 working days of receiving your communication.

In case you think that your concern is unresolved by us within the time specified, or you are not satisfied with the resolution offered, you may address your concern to Customer Services Head at CustomerServiceHead@sbicard.com.

Further in case you do not get satisfactory response you may also approach our Chief Executive Officer at CEO@sbicard.com.

We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

 

Grievance Redressal Officer:

Name

Designation

Address

Mr. Saurabh Gaur

Senior Manager

DLF Infinity Towers, Tower C, 10th to 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India.

Mr. Amit Kalra

Assistant Vice President

DLF Infinity Towers, Tower C, 10th to 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 (Haryana) India.

Walk-in Desk Address

Click here to know Walk-in Desk Address

Media Contact

For media queries write to us at Corporate.communications@sbicard.com

The Banking Ombudsman Scheme 2006

We are covered by the Banking Ombudsman Scheme, 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response, and wish to pursue other avenues for grievance redressal, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.

Scheme Details : Download PDF

To contact nearest banking ombudsman : Download PDF

Customer Speak

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