Are you getting the service you deserve?
At Tata Capital, we want to make sure that you get only the very best of service from us - service which you, our valued customer, deserves
Grievance Redressal Procedure - Housing Finance
At Tata Capital Housing Finance Limited, it is our constant endeavour to put your interests first and provide you with financial solutions that are right for you.
As an extension of our efforts to 'Only do what's right for you', we give you the means to get your grievances addressed. Please follow the steps below to register any complaints you might have with our services, and we will do our best to assist you.
- Level I
- Level II
- Level III
- Level IV
Level - I
Write in to firstname.lastname@example.org or call us on our Toll-free no. 1800 209 6060. You will receive an acknowledgement/response within 10 business days.
Level - II
If you are not satisfied with the resolution provided to you, we request you to contact the Head Customer Service.
You can write in to email@example.com or the Nodal Officer/ the Compliance Officer, Mr. Balakrishna Kamath at firstname.lastname@example.org
Level - III
If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director at email@example.com
Level - IV
In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority of Housing Finance Companies, the National Housing Bank- at the address given below:
National Housing Bank,
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road, NEW DELHI- 110 003.
The essence of brand Tata Capital is encapsulated in our proposition'We only do what's right for you'.
The proposition reflects our strong resolve to deliver financial solutions that are right for our customers, stakeholders and for the society at large.The Do Right Initiative has been created to inspire people to 'do right' and provide platforms to enable people to do right.