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Our Claims Process
Which is why we have an ISO 9001:2008 certified process - designed to be fair, consistent and transparent.
The claim amount will be paid through an electronic bank transfer (like NEFT/RTGS)
There are three types of claims- death claims, health/living claims and cashless claims.
The IRDA guidelines state that a claim will have to be paid within 30 days from the receipt of all claim documents. In case the claim warrants an investigation, then the insurance company has to complete the investigation no later than 6 months from the time of making the claim. Moreover, if a claim is ready for payment but the payment cannot be made because of conflicts or insufficiency of proof of title, then the insurer may apply to pay the amount into the Court, or, such an amount will earn interest at the prevalent rate applicable to a savings bank account.
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