Product Queries and Feedback

Existing Customers can write to us at customercare@tatacapital.com or call us on our toll-free number 1800 209 6060.

 

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Comments

Name*
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Product*
Are you an existing customer?*
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Are you an Existing Customer?*
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Name*
Contract Number/Folio Number
Mobile Number



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Product you have availed/plan to avail from Tata Capital*

   Based on your experience with Tata Capital (TCL), Please rate your
   experiences on a five point scale.


Overall Performance of TCL
Likelihood to recommend TCL to friends and family
Likelihood to avail new products from TCL in the future
Gained a Distinct Advantage/Benefit while dealing with TCL

  Use the form below to share your feedback with us.


I Have Feedback About:
Sales Feedback  
Product Feedback  
Customer Services

  Please rate on a scale of 1 - 5 your level of satisfaction with the following attributes.Your
  feedback is valuable to us.



   SALES FEEDBACK


Application Process
Very Dissatisfied  
Dissatisfied   
Satisfied  
Very Satisfied  
Extremely Satisfied
Application form was simple and easy to understand
All required documents were collected/asked for at one time
TCL Staff suggested alternatives/options for documents such as Income Proof,Residence Proof
The staff was sufficiently involved and helpful during the application process
A clear and unambigous check-list of required documents and alternatives was given
Finding out the status of your application was easy and convenient
Sales Team
Very Dissatisfied  
Dissatisfied  
Satisfied  
Very Satisfied  
Extremely Satisfied
The sales representative / Relationship Manager(RM) was well groomed
The sales representative / RM was Pleasant and courteous
The sales representative / RM fulfilled all the promises made
The sales representative / RM knew the product and the market to provide a clear and accurate explanation where necessary
Sales Representative / RM understood your requirements and recommended the best product to suit your needs
The sales representative / RM was available whenever needed

   PRODUCT FEEDBACK


Product Feedback
Very Dissatisfied  
Dissatisfied  
Satisfied  
Very Satisfied  
Extremely Satisfied
Range of products offered the TCL
TCL Products are Easy to understand
Product Features/Investment Advice were tailored to my needs
TCL Offers Innovative Product Features / Investment advice
TCL representative provided clarity on all charges (No hidden charges)
Investment Feedback
Very Dissatisfied  
Dissatisfied  
Satisfied  
Very Satisfied  
Extremely Satisfied
The RM is knowledgeable and provided rationale for Investment Advice
TCL Proactively suggests changes to portfolio based on current market conditions
TCL Recommends a balance between Risk and return in alignment with your needs
Please tell us whether the Growth on Portfolio invested through TCL was as per your expectation

   CUSTOMER SERVICES FEEDBACK


Welcome Services  
Problem resolution  
Customer Services
Welcome Services
Very Dissatisfied  
Dissatisfied  
Satisfied  
Very Satisfied  
Extremely Satisfied
TCL Customer Service process was explained to you adequately i.e. whom to contact (Contact Center, Email, Branch) in case of a Query / Request / Complaint
Did you receive the Welcome Letter?
Yes
No
The Welcome letter was easy to go through and had useful inrformation
Problem Resolution
How did you report the problem to TCL
Email
Branch Visit
Toll free Number
What was the recent problem related to? Please briefly describe the problem
Very Dissatisfied  
Dissatisfied  
Satisfied  
Very Satisfied  
Extremely Satisfied
Ease of reporting the problem
Ability of staff to handle customer complaints
Your problem was resolved in a reasonable amount of time
Is the problem now resolved?
Yes
No
If not , could you please share the Complaint ID:
Customer Services
Very Dissatisfied  
Dissatisfied  
Satisfied  
Very Satisfied  
Extremely Satisfied
Timely loan/investment statements are provided to you
Accurate Loan/investment statements are provided to you
Completeness of statement in all aspects
Cheque / ECS presented as per the due date
Regular updates on investment portfolio
Prompt information provided for investment products
You receive Reminders from TCL before the EMI/PDC date

   Any comments/Suggestions you have for us.


   


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